Manager Emergency Behavioral Health

Duties and Responsibilities

Essential Functions:

• Directs and manages the daily operations of Emergency Behavioral Health services across multiple acute care hospital Emergency Departments.
• Ensures consistent delivery of high-quality, evidence-based behavioral health services aligned with organizational standards, regulatory requirements, and best practices.
• Provides leadership, supervision, and performance management for assigned staff.
• Develops staffing plans and schedules to ensure adequate 24/7 coverage across sites, including weekends, holidays, and on-call responsibilities.
• Collaborates with hospital leadership, ED staff, and system partners to coordinate care, resolve operational issues, and improve patient flow and access.
• Acts as a liaison between Emergency Departments, crisis services, community agencies, and internal departments to ensure coordinated and effective care transitions.
• Supports and implements program goals, policies, and procedures; ensures compliance with regulatory, accreditation, and documentation requirements.
• Oversees intake, assessment, and referral processes to ensure timely access to appropriate levels of care.
• Monitors and evaluates program performance through data collection, reporting, and quality improvement initiatives.
• Leads and supports process improvement initiatives to enhance patient outcomes, reduce length of stay, and improve throughput in the Emergency Department.
• Participates in recruitment, interviewing, hiring, onboarding, and staff development activities.
• Provides clinical consultation, crisis intervention support, and operational assistance during high-volume or complex situations as needed.

Common Expectations:

• Maintains compliance with WellSpan Health policies, procedures, and safety standards. Promotes a culture of safety, quality, and patient-centered care. Ensures appropriate documentation and medical record compliance.
• Participates in system committees, leadership meetings, and performance improvement initiatives.
• Maintains professional development through training, education, and industry engagement.

Travel Requirements:

• Estimated Amount: 20% - Travel between multiple WellSpan Acute Care Hospitals and as needed patient transport.