Manager, eLearning Support

Manager, eLearning Support

Salary

$103,044.00 Annually

Location

Southern Wake Campus

Job Type

Full-time, Annual

Job Number

07186

• DIVISION*

Information Technology Services

• DEPARTMENT*

Academic Technologies & Support Services

Opening Date

05/21/2026

Closing Date

Continuous

FLSA

Exempt

• Description
• Benefits
• Questions

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Position Description

The Manager of eLearning Support Services is responsible for overseeing the support provided to students and faculty for the College's courses within the Learning Management System (LMS) and the eLearning Testing Centers. This role ensures that all online learning initiatives comply with federal, state, and accreditation requirements, and that LMS-related policies are up-to-date.

Most postings are open for a limited time, depending upon the number of applications received. When the stated closing date is "Continuous", please apply immediately. The position may close without notice.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

• Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College
• Collaborates with college leadership and academic departments on online learning initiatives and testing services
• Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations
• Participates in the development and administration of policies and procedures related to online learning and testing services
• Provides training and support to the eLearning Support team, enabling them to effectively assist faculty and students with inquiries and issues related to the colleges LMS and other academic software
• Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for the use and pedagogical best practices of academic technologies
• Manages, updates, monitors, and oversees facilitation of courses to ensure faculty members successfully earn their online teaching certification, maintaining high standards of instructional quality and compliance with institutional guidelines

Works closely with other members of Information Technology Services (ITS) regarding instructional delivery systems, course development software, instructional technology, and support services for faculty and students, providing recommendations as appropriate

Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning

Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications and tools

Partners with academic leadership, faculty, and college stakeholders to support and serve the College's initiatives related to online learning

Ensures course materials and other instructional technology are fully accessible

Assists in maintaining and revising the department's online learning webpages

Coordinates the maintenance and revision of the online student orientation in LMS

Collects and disseminates distance-learning data, including student success rates and NCCCS reports

Serves on various college and professional committees

Qualifications

Knowledge, Skills, and Abilities

In-depth knowledge of the functionality of LMS platforms, course authoring tools, Microsoft applications, Adobe Creative Cloud, and software applications used in an academic environment

Understanding of learning theory and practice, including in-depth hands-on expertise in learning technology development and deployment

Excellent communication, technological, project management, organizational, and time management skills

Proficient in effectively communicating complex technical matters related to disabilities, both verbally and written

Ability to work efficiently under time constraints; ability to multi-task and/prioritize

Comfortable working closely with diverse populations and with people from all areas and levels of the College

Demonstrated flexibility and adaptability, particularly in relation to teamwork, innovation, and new instructional methodologies

Demonstrated supervisory skills

Minimum Requirements

Bachelors degree in instructional technology, computer science, or closely related field

Three years of experience in a leadership or supervisory role

Three years of experience with online instructional delivery and support

Three years of experience in an IT or related discipline supporting Learning Management Systems, such as Blackboard

Valid Drivers license and approval required by the College's liability insurance carrier

Preferences

Masters degree in instructional technology, computer science or closely related field

Five years of experience providing support for Blackboard Learn or similar Learning Management System

Five years of management and/or supervisory experience

Online teaching experience

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employees professional growth.

Benefits at a Glance

Wake Technical Community College provides a comprehensive, affordable insurance and benefits program. We are continuously investigating new benefit offerings that are responsive to the needs of our annual employees. Click here for more information.

• State Health Plan
• Health Care and Dependent Care Flexible Spending Accounts
• Health Care Exchange Notice
• Dental Insurance
• Vision Insurance
• Additional Supplemental Insurances
• Disability Plan
• NC Retirement Plan
• Leave (Vacation, Sick, FMLA, Civil and Military, Community Service, Education, and Voluntary Shared)
• Paid Holidays
• Prior State Service Verification
• Supplemental Retirement Plan
• Employee Assistance Program
• Education Benefits
• College Savings Program
• State Employees Credit Union
• State Employees Association of NC (SEANC)
• Employee Discount Program
• Identity Theft Insurance

For further information, please contact 919-866-7890.

Please note: Most temporary (part-time or full-time) employees do not earn benefits.

01

Describe how you would support faculty with improving the accessibility of digital course content or instructional materials and what standards or practices would you apply.

02

What is your approach to introducing new educational technology tools that will be used for creating course content to faculty?

03

What strategies do you use to ensure students have a consistent and accessible experience when using the LMS and related technologies?

04

Describe your experience with leading a team that supports the LMS and related technologies.

05

What is your experience with teaching others to use learning management systems and online teaching software programs?

Required Question

Employer Wake Technical Community College

Address 9101 Fayetteville Rd.

Raleigh, North Carolina, 27603

Phone 9198665934

Website https://www.waketech.edu/