Manager, Communications Intelligence & Operations

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Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers' needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com.

We are currently looking for a Manager, Communications Intelligence & Operations Specialist for our Houston, TX office.

POSITION DESCRIPTION:

This is an ideal opportunity for an analytical, operationally minded communications professional who is passionate about leveraging data and emerging technologies to drive strategic impact. If you thrive at the intersection of strategy, systems, and innovation, we want you to help shape the future of our communications capabilities.

The Manager, Communications Intelligence & Operations leads the analytics, operational infrastructure, and workflow innovation that support the Corporate Communications function. This role is responsible for advancing narrative intelligence capabilities, building communications reporting and dashboarding, and identifying opportunities to improve team productivity through automation and AI-enabled tools.

This position serves as a central leader within the function, translating data into executive-ready insight while helping the communications team operate with greater speed, rigor, and scalability.

Key Responsibilities

Narrative Intelligence and Media Analytics

• Lead and expand the company's media monitoring and narrative intelligence program using platforms such as PublicRelay, Cision, Meltwater, or similar tools.
• Manage vendor relationships, reporting methodologies, and program optimization.
• Track and analyze media coverage, sentiment, message pull-through, and competitive positioning.
• Develop clear, decision-ready insights and briefings for Communications leadership and executive stakeholders.
• Help define and evolve how communications effectiveness is measured across the organization.

Dashboarding and Communications Reporting

• Build and maintain a live communications analytics dashboard using business intelligence tools such as Power BI or equivalent platforms.
• Integrate data from media monitoring, social media analytics, and other communications inputs.
• Establish consistent reporting cadences and performance metrics.
• Ensure dashboards and reporting outputs are clear, reliable, and useful for decision-making.

AI-Enabled Workflow Optimization

• Assess team workflows to identify opportunities for automation, efficiency, and AI-assisted support.
• Develop and maintain practical tools and workflows that improve work such as media monitoring, briefing development, content support, and rapid-response preparation.
• Use existing technology platforms and low-code or no-code tools where appropriate.
• Document tools and workflows and support sustainable adoption across the team.
• Provide training and change support to help team members successfully use new tools regardless of technical background.

Social Media Analytics and Listening

• Own social media analytics, reporting, and audience listening through platforms such as Sprout Social.
• Translate channel performance into practical insights for communications planning and optimization.
• Connect social listening and performance data to the broader narrative intelligence and reputation monitoring framework.

REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

• 7-10 or more years of experience in communications analytics, marketing intelligence, business intelligence, or a related field.
• Demonstrated experience building dashboards in tools such as Power BI, Tableau, Looker, or similar platforms.
• Experience managing a media monitoring, media analytics, or narrative intelligence program.
• Strong analytical skills, including experience working with exported datasets, basic data cleaning, and performance reporting.
• Demonstrated interest in applied AI tools, automation, and workflow improvement.
• Ability to translate complex information into clear, executive-facing narratives and recommendations.
• Prior people management experience is preferred.
• Experience in energy, infrastructure, or another regulated industry is a plus.

PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE:

• Analytical, structured, and operationally minded.
• Comfortable moving between strategy, systems, and day-to-day execution.
• Effective at turning communications data into practical business insight.
• Curious about emerging tools and disciplined about implementing them in useful, repeatable ways.

REQUIRED EDUCATION:

• Bachelor's degree in Business, Marketing, or related field

ADDITIONAL INFORMATION:

Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.

Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.