Maintenance Work Order System Analyst

The Presidio Trust is seeking a Maintenance Work Order System Analyst to join its Building Maintenance department. The Presidio Trust is a unique federal agency that stewards and shares the Presidio, one of the most visited national park sites in America and a place where people live and businesses thrive. The Trust manages the Presidio through a triple bottom line focus: being visited and loved by all, being a model of environmental stewardship, and demonstrating excellence in all our operations.

Reporting to the Maintenance Management Systems Supervisor, the Maintenance Work Order System Analyst provides professional customer service to Presidio Trust residents, tenants, visitors, and staff, serving as the primary point of contact for building maintenance requests. This position bridges operational maintenance execution and administrative oversight. The analyst manages the work order lifecycle from receipt and validation to assignment, execution tracking, and closure. Responsible for accurately entering service requests into the Maintenance Management System (Yardi), coordinating and tracking work orders, preparing reports, and assisting with system-related training. The Analyst collaborates closely with maintenance staff, supervisors, managers, vendors, and other stakeholders to ensure service requests are accurately entered, prioritized, scheduled, communicated, and resolved promptly.

This is a full-time position with benefits and a starting at $82,926, based in the San Francisco Bay Area. This position is included in a bargaining unit, specifically the Laborer’s International Union of North America, Local 792, United Public Employees of California. Applications received by November 20, 2026, will receive first consideration.

Responsibilities

• Receive, review, and validate internal and external maintenance requests for completeness and compliance
• Respond to incoming service calls, emails, and portal requests, addressing questions, requests, and concerns promptly and professionally.
• Receive, document, and enter maintenance requests into the Maintenance Management System.
• Assign work orders to the appropriate maintenance team based on skill set, availability, and urgency and established service level agreements.
• Ensure work orders align with preventive maintenance schedules
• Monitor open work orders and follow up on outstanding requests to ensure timely completion in alignment with established service level agreements.
• Communicate work order status, scheduling information, and other relevant updates to customers and maintenance staff.
• Generate, prepare, and distribute routine and ad-hoc reports to staff, supervisors, and managers.
• Co-manage asset management in the maintenance system, including adding, updating, and deactivating assets to maintain accurate records.
• Review asset data for accuracy and completeness and identify discrepancies, duplicates, missing information, and other data quality issues.
• Assist in posting and maintaining Building Stewardship’s preventive maintenance (PM) schedules and frequencies, ensuring alignment with established service standards and coordination with the maintenance team.
• Monitor PM work orders and assist in identifying overdue or incomplete preventive maintenance activities.
• Review system data for accuracy and integrity across all work orders and assets, correcting or escalating issues as needed to ensure quality of the system of record.
• Communicate and address issues that occur with the newly implemented system and make suggestions to improve efficiency within the work order department.
• Assist with training new and existing employees on the Maintenance Management System, including work order entry, app use, scheduling, reporting, and other system functions.
• Provide basic troubleshooting and user support and escalate technical problems when appropriate.
• Participate in system upgrades, testing, process improvements, and other activities needed to improve the effectiveness and functionality of the system.
• Other duties as assigned.

Required Qualifications

• Minimum of three (3) years’ experience in facilities management, maintenance scheduling, or work order processing; familiarity with YARDI is a plus; OR two (2) years' experience and an associate degree or equivalent from a two-year college or technical school

• Effective customer service and communication skills, including accurate spelling, grammar, and punctuation.

• Working knowledge of Microsoft Office (Outlook, Word, Excel), Yardi, and data entry skills.

• Ability to handle confidential information discreetly.

• Ability to understand maintenance and construction terminology.

• Ability to comprehend and apply a common-sense understanding of detailed work instructions provided in oral, written, or diagram/blueprint form.

• Ability to comprehend and apply a common-sense understanding of detailed work instructions and information provided in oral, written, diagram, and/or blueprint form.

• Ability to manage a high volume of tasks at one time, including organizing and prioritizing workload with high attention to detail, even in emergency situations.

• Strong communication, organizational, and problem-solving abilities

• Effective customer service and communication skills, including accurate spelling, grammar, and punctuation.

Desired Qualifications

• A passion for the mission and values of the Presidio Trust.

Background Check
This position is subject to an employment background check which shall consist of a review of applicable county, state and Federal criminal and civil records, state bankruptcy indexes, driver’s license, education, and employment history. An individual’s granting of a background check and resulting report is voluntary. However, employment is contingent upon the successful completion of an employment background check. The Presidio Trust may refuse to hire an individual, may rescind an offer of employment to an individual, or may review and terminate the employment of a current employee not successfully completing the background check.

The Presidio Trust is an equal opportunity employer, offering a competitive benefits package. To learn more, visit www.presidio.gov/about/presidio-trust/careers.