Mainframe Operator Level 1 Incident Manager

Must have an in-depth knowledge and at least 5 years of experience with: Microsoft Teams, What’s Up Gold, Pingdom, PRTG, IBM Mainframe. Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.

Benefits:

• 401(k)

Mainframe Operator / Level 1 Incident Manager
Experience Level: Intermediate
TentativeStart Date: 09/21/2026
Duration: Continuous proj
Work Location: Onsite in Pontiac, Michigan. No Work From Home Option

Job Description

• Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
• Quickly create, escalate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.
• Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.

Technical Environment

Must have an in-depth knowledge and at least 5 years of experience with:

• Microsoft Teams, What’s Up Gold, Pingdom, PRTG, IBM Mainframe

Skarthika@eitacies.com