Loyalty Team Member - BDC

• Principle Automotive - Volkswagen of Grapevine

Loyalty Team Member

Who You Are

Principle Auto is looking for an exceptional Loyalty Team Member to join our rapidly growing dealerships. You are highly motivated, think quickly, and have the ability to complete tasks and projects with little to no supervision. You are dedicated to a high level of customer service over the phone and in person. You take personal responsibility with each client and their requests and are skilled in taking care of particular clients. Your verbal and written communication skills are refined and clear.

Who We Are

Our Purpose: Helping people move through life in a meaningful way.

Our Niche: Providing exceptional service as a trusted and caring friend.

Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People who foster our unique culture of giving exceptional care for our guests. We are DRIVEN by our Values.

DRIVEN by our Values

Dedicated - Dedicated to customer satisfaction and your growth-our customers are at the heart of everything we do, and we are equally committed to your success by providing opportunities for learning and advancement.

Results Oriented - Results-Oriented in everything we do-we don't just aim for success; we achieve it, recognizing and celebrating the real impact of your contributions.

Innovative - Innovative in solutions and services-embracing new ideas, technology, and continuous improvement to keep us ahead while fostering an environment that encourages fresh perspectives and forward-thinking solutions.

Values Centered - Values-Centered in our approach-integrity, ethics, and principles guide every decision, creating a culture of trust, respect, and inclusion where you feel valued.

Enthusiastic - Enthusiastic in delivering excellence-bringing passion, joy, and commitment to every experience while ensuring that your work is meaningful, fulfilling, and contributes to our collective success.

Nurturing - Nurturing long-term relationships and careers-because success is about building for the future, we invest in our Customers, OEM Partners, Vendors, Communities and our Associates, helping you grow beyond just a job into a lasting career.

Responsibilities of the Loyalty Team Member:

• 60 to 100 Incoming/Outgoing calls per day.
• Set up appointments for clients.
• Maintain constant follow-ups with potential clients through emails and texts.
• Be prepared to answer/research customers' questions.
• Provide a high level of excellent customer service.
• Ability to de-escalate situations.
• Other responsibilities as given.

Qualifications of the Loyalty Team Member:

• Previous dealership experience is strongly preferred
• 2+ Years of Call Center Customer Service or Sales experience required.
• Must be proficient in English with excellent written and verbal communication skills.
• Bilingual in Spanish is a PLUS!
• Internet sales experience is a PLUS!
• Professional personal appearance.
• Ability to work comfortably with the public.
• Ability to provide concierge service to our clients.
• Valid state issued Driver License and a clean driving record.
• Required to pass a drug test and a background check.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; use of hands to hold, handle or feel; and able to reach with hands and arms. The employee frequently is required to talk, hear, walk, climb or balance; stoop, kneel, crouch or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Principle Auto maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE