Loan Booking & Funding Manager

JOB SUMMARY:

The Loan Booking and Funding Manager leads a team of associates responsible for loan booking, funding, and related servicing activities for consumer, mortgage, marine, and alternate banking loan products.

The Loan Booking and Funding Manager possesses advanced knowledge of the Bank's core loan servicing platform, FIS IBS, and the skills to process complex loan booking and funding requests, manage workflow, oversee loan setup, support secondary market and Fannie Mae-related loan processes, and coordinate testing of new or modified products and system enhancements.

Key responsibilities include providing leadership and guidance to associates, maintaining operational procedures, researching and resolving complex issues, ensuring data integrity within FIS IBS, and maintaining compliance with investor, regulatory, and bank requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Leads the Loan Booking/Funding team in all processes related to Mortgage, Retail, Marine, and Alternate Banking Booking and Funding. Uploads loans using system interfaces or performs manual loan boarding as necessary. Balances and processes monetary transactions, performs required tracking, completes follow-up activities, and works closely with branch personnel to ensure accurate and timely booking of new loans.
• Manages Fannie Mae-related loan booking, funding, delivery, and servicing setup processes, ensuring accurate system boarding, investor reporting requirements, data integrity, and compliance with investor guidelines. Coordinates exception resolution, performs file maintenance for modifications and loan updates, and works closely with Secondary Market, Mortgage Operations, and Loan Servicing teams to support the sale and administration of Fannie Mae loans.
• Provides assistance, guidance, and training for users of loan systems and operations. Communicates system changes, enhancements, and issues to lending and customer service personnel. Reports perceived weaknesses and operational concerns requiring leadership attention.
• Establishes systems, procedures, controls, and reports to monitor the accuracy and integrity of FIS IBS loan data, related interfaces, and general ledger accounts. Ensures appropriate balancing, reconciliation, and exception management processes are maintained.
• Answers external customer and internal partner inquiries regarding all Booking/Funding department functions, particularly those that are unusual or complex in nature. Researches issues, processes reversals when required, and makes necessary corrections while maintaining a high level of customer service.
• Processes loan extensions, modifications, and payment due date changes as needed. Calculates and processes loan re-amortizations upon lender or customer request.
• Processes and reviews investor reporting activities, reconciliations, and remittance functions related to Fannie Mae and other secondary market investors, ensuring accuracy, timeliness, and compliance with investor requirements.
• Reviews and clears items identified on quality control reports distributed for loan booking and servicing activities.
• Prepares written correspondence related to customer inquiries and operational matters when applicable.
• Develops, maintains, and updates procedures for all primary responsibilities to ensure accuracy, consistency, and compliance with current requirements.
• Assists with the preparation and analysis of departmental and FIS IBS system reports used to monitor operational performance, loan balancing, booking quality control, investor requirements, and regulatory compliance.
• Reviews operational reports to ensure departmental compliance with established procedures, loan balancing requirements, and booking quality standards.
• Adheres to the highest legal and ethical standards applicable to the banking industry while observing all applicable laws, regulations, policies, and procedures.
• Creates and updates assigned procedures immediately upon notification of changes, additions, or process modifications.
• Maintains a high degree of cooperation and professionalism with associates throughout the organization to ensure efficient operations and quality service.
• Participates in internal and external audits, quality control reviews, and regulatory examinations. Provides prompt and accurate responses to requests and takes immediate action to correct identified issues.
• Performs additional duties, projects, and responsibilities as assigned.
• Demonstrates the ability to work independently and collaboratively while managing multiple priorities, meeting deadlines, and performing effectively under pressure.
• Stays abreast of industry developments, best practices, investor requirements, system enhancements, and regulatory changes through ongoing training and professional development.
• Responsible for the maintenance, testing, and effectiveness of Business Continuity Plans and Recovery Procedures for areas of responsibility.
• Ensures issues identified through testing, audits, examinations, or operational reviews are appropriately addressed, documented, and mitigated.
• Conducts annual awareness training with team members related to business continuity, recovery plans, operational controls, and departmental responsibilities.
• Ensures adherence to AML/BSA requirements, operational procedures, audit standards, risk and control expectations, dual-control requirements, security policies, business continuity requirements, and all other applicable banking regulations.
• Adheres to Seacoast Bank's Code of Conduct and promotes a culture of accountability, compliance, operational excellence, and customer service.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• Bachelor's degree (B. A.) in business, finance or banking from four-year College or university required. Seven or more years general banking experience, including 5-7 years consumer loan servicing and mortgage loan servicing, 3 years management experience in a position with financial controls, loan documentation, and systems applications.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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