Bluewater Surfaces is seeking a dependable Live Chat Specialist to support customer communications and inquiries related to our surface installation and construction services in the Wilmington, North Carolina area. The successful candidate will serve as a primary point of contact for customers through online chat channels, providing accurate information, addressing questions, and ensuring a positive customer experience.
Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Provide accurate information regarding company services, scheduling, and general inquiries.
- Assist customers with questions related to project status, estimates, and service offerings.
- Document customer interactions and maintain accurate records in the appropriate systems.
- Escalate complex or unresolved issues to the appropriate team member.
- Maintain a professional, courteous, and helpful tone in all customer communications.
- Follow established company procedures and quality standards for customer service.
- Identify recurring customer concerns and report trends to management.
- Manage multiple chat conversations simultaneously while maintaining accuracy and attention to detail.
Requirements:
- Previous customer service or live chat support experience is beneficial but not required.
- Strong written communication skills with attention to grammar, clarity, and tone.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer proficiency and comfort using chat, email, and scheduling software.
- Strong problem-solving skills and the ability to remain calm and courteous with customers.
- Dependable attendance, a positive attitude, and the ability to work effectively as part of a small team.
- Commitment to maintaining professionalism and customer satisfaction.
What We Offer:
- Hands-on experience in customer service within the construction and surface installation industry.
- Opportunities to develop communication and customer support skills.
- A collaborative work environment with a small, focused team.