Careerscape is recruiting on behalf of our client for an entry-level Live Chat Representative to join their growing remote customer support team. This is a great opportunity for someone who loves helping people, types quickly and accurately, and wants to build a career in customer service without ever having to pick up a phone.
Day to day, you will spend your shift juggling multiple live chat conversations at once, answering questions, troubleshooting simple issues, and guiding customers toward solutions with a friendly, upbeat tone. People who thrive in this role are calm under pressure, comfortable multitasking across several chat windows, and genuinely enjoy problem solving in a fast-paced, text-based environment.
Responsibilities
- Respond promptly to inbound customer chats through the company's live chat platform
- Manage multiple concurrent chat conversations while maintaining accuracy and tone
- Answer questions about products, services, orders, and account details
- Troubleshoot basic issues and escalate complex cases to the appropriate team
- Document each interaction accurately in the CRM or ticketing system
- Follow scripts and brand guidelines while personalizing responses to each customer
- Meet daily and weekly targets for response time, resolution rate, and chat quality
- Identify recurring customer issues and flag trends to the support supervisor
- Stay current on product updates, promotions, and policy changes
- Collaborate with teammates during peak volume to keep queue wait times low
Requirements
- High school diploma or equivalent required
- No prior experience required, though customer service experience is a plus
- Excellent written communication skills with strong grammar and spelling
- Ability to type at least 40 words per minute accurately
- Comfortable navigating multiple software systems and browser tabs at once
- Reliable high-speed internet connection and a quiet home workspace
- Availability to work scheduled shifts, including some evenings or weekends
- Strong problem-solving skills and a patient, positive attitude
- Basic computer proficiency including chat, email, and CRM tools
Benefits
- Medical, dental, and vision insurance
- 401k plan with company match
- Paid time off and paid holidays
- Fully remote position with flexible scheduling options
- Company-provided equipment for eligible employees
- Paid training and onboarding program
- Opportunities for advancement into senior support or team lead roles
- Employee assistance program
- Monthly work-from-home stipend
- Casual, supportive team culture with regular virtual team events