LIBRARY PUBLIC SERVICE SPECIALIST 

LOCATION: Dallas, TX 75229 | Onsite

COMPENSATION & SCHEDULE

• Pay Rate: $20.00 per hour

• Schedule: Based on library operational needs

• Work Location: Dallas, TX; travel between library locations may be required

ROLE IMPACT

The Library Public Service Specialist I provides frontline customer service, research assistance, and technology support to library patrons of all ages. This role helps community members access library resources, locate materials, navigate digital services, and participate in educational programs. Success requires strong communication, problem-solving skills, and a commitment to creating a welcoming and inclusive library environment.

KEY RESPONSIBILITIES

• Provide reference and research assistance using library catalogs, online databases, downloadable content, and internet resources. Help patrons locate books, movies, and other materials.

• Deliver exceptional customer service by assisting patrons with library cards, circulation procedures, computers, printing, copying, digital resources, and basic technology troubleshooting.

• Build positive relationships with patrons and community organizations. Provide one-on-one computer assistance, job search support, reading recommendations, and information referrals.

• Support library programming, community outreach, promotional displays, reading lists, presentations, and collection development under assigned supervision.

• Assist with daily library operations, including opening and closing procedures, shelving, checking in materials, curbside service, and maintaining organized public spaces. May oversee branch operations when designated and travel between locations as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree in English, Library Science, History, or a related field; OR an associate degree or 60 college credit hours combined with at least four years of full-time frontline customer service experience.

• Minimum two years of frontline customer service or library services experience for candidates qualifying through the bachelor's degree pathway.

• Demonstrated interpersonal communication, customer service, critical thinking, and problem-solving skills. Ability to assist diverse populations, resolve conflicts professionally, interpret library policies, prioritize assignments, and work independently or collaboratively.

CORE TOOLS & SYSTEMS

• Microsoft Office (Word, Excel, Outlook, PowerPoint)• Library online catalogs and circulation systems• Digital library resources and downloadable content platforms• Online research databases and internet search tools• Public computers, printers, copiers, and basic troubleshooting tools

PREFERRED SKILLS

• Spanish bilingual proficiency or additional language skills.

• Familiarity with library research techniques, public library policies, collection development, and community outreach.

• Experience supporting public programs, digital literacy, job search assistance, or educational presentations.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy