Legal Assistant - Case Management Team
Schedule: Monday-Friday | Day Shift | Hybrid (3 days in office, 2 WFH)
About The Advocates
At The Advocates, compassion comes first. We're more than a law firm-we're a team committed to making a meaningful impact on everyone we interact with. Whether serving clients, collaborating with coworkers, or helping the community, we lead with empathy, integrity, and purpose.
Why Work With Us
- Advocacy for Everyone: We believe every person deserves personalized support and high‑quality care.
- People-First Culture: Employee well‑being truly matters here. We set big goals, and we celebrate big wins-together.
- Recognition & Rewards: Quarterly bonuses and peer‑driven recognition programs highlight your hard work.
What You'll Do
As a Legal Assistant on our Case Management Team, you'll support clients during some of the most challenging moments of their lives-helping them navigate claims, lost wages, medical coordination, and providing a compassionate listening ear.
Core Responsibilities
- Client Support: Serve as a warm, reliable point of contact-listening, empathizing, and guiding clients through their case.
- Case Coordination: Manage documents, tasks, and follow‑ups to keep cases moving efficiently.
- Communication Hub: Facilitate communication between clients, attorneys, and adjusters through email, phone, and internal tools.
- Confidential Handling: Maintain the highest standards of professionalism when managing sensitive information.
- Task Tracking: Use case management systems to ensure deadlines are met and nothing slips through the cracks.
What to Expect in This Role
- High-Volume Task Management: You'll juggle multiple cases at once-prioritizing, meeting deadlines, and delivering quality work.
- Time Management: You'll balance urgency with thoroughness to keep every case progressing smoothly.
- Cross-Team Collaboration: Regular communication with peers and other departments is essential to success.
- Team Meetings: Stay aligned with updates, case progress, and new process changes.
- Case Reviews: Periodically assess case phases and adjust next steps to keep clients on track.
- Performance Metrics: Monthly goals help measure your impact on both client satisfaction and team success.
- Quarterly Team Goals: Work together to achieve broader initiatives that support firm-wide growth.
What You'll Need
- Case Management or Coordination Experience: Highly preferred, though not required.
- Customer Service Background: Required-this is a client-facing role.
- Strong Communication: Clear, professional communication with clients, attorneys, and partners.
- Organizational Strength: Comfortable using computer systems and processes to manage a high volume of tasks.
- Empathy: You understand and support clients during difficult moments.
- Attention to Detail: You consistently deliver accurate work, even under tight deadlines.
Ideal candidates may come from medical offices, call centers, or administrative roles-any environment where staying organized, multitasking, and putting people first is essential.
Benefits
- Medical Coverage: Choose between HSA or Traditional plans to fit your needs.
- Charitable Time Off: Paid time to give back to the community.
- Family First: Paid parental leave to support you during life's biggest moments.
- Dental & Vision: Optional supplemental coverage available.
- 401(k): Participate in our retirement savings plan.
Applicants must be authorized to work in the U.S. on a full-time basis.
Join Us
If you're ready to make a meaningful difference and grow within a compassionate, mission-driven team, we'd love to meet you.
Apply today!