Learning Commons User Services Manager

Title: Learning Commons User Services Manager

Agency: ACADEMIC AFFAIRS

Location: Norfolk, VA

FLSA: Non-Exempt

Hiring Range:

Full Time or Part Time: Full Time

Additional Detail

Job Description:

The position manages all user services in the Learning Commons at Perry Library, including help desk, equipment loan program, and workshops/events hosted in the Learning Commons, to ensure that all services function efficiently and effectively. Provides high quality customer service at the help desk and assists users with research, circulation, library, student support services and technical questions. Trains, supervises, and evaluates classified and hourly staff that support the activities listed above.

Minimum Qualifications:

Considerable knowledge of effective customer service and problem resolution techniques

Considerable problem solving and critical thinking skills

Considerable interpersonal, oral, and written communication skills;

Considerable time management and organizational skills to plan and prioritize work to meet deadlines;

Considerable ability to exercise independent judgment and decision making within general guidelines;

Considerable ability to supervise, train and evaluate a diverse library staff and student assistants;

Considerable ability to follow and interpret policies and procedures in performing detailed work;

Considerable ability to work well in a diverse team environment, as well as independently;

Considerable experience working in a library

Working knowledge of circulation functions, including using an integrated library system for circulation

Basic knowledge of library research resources.

Basic skills in word processing and spreadsheet applications;

Additional Considerations: