Lead Product Manager CAI Application ModernizationLocation: Harrisburg, PA
Work Arrangement: Hybrid 2 days onsite per week, including Wednesday; 3 days remote
Contract: Long-term modernization project
Position Summary
The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Lead Product Manager to lead the modernization of its Consumer Affairs Information (CAI) application, which supports the resolution of public complaints involving utility companies.
This role will lead a three-year modernization initiative, owning the product vision, strategy, roadmap, requirements, prioritization, development coordination, testing, and implementation. The Lead Product Manager will collaborate with business stakeholders, solution architects, technical teams, and vendors to deliver a modernized solution that meets current and future business needs while aligning with enterprise architecture, security, accessibility, and compliance standards.
Key Responsibilities- Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
- Gather, document, prioritize, and manage business and functional requirements from stakeholders across the Commission.
- Translate business needs into actionable user stories, acceptance criteria, and product backlog items.
- Collaborate with solution architects, developers, UX/UI designers, and vendors to evaluate technical approaches, platforms, architecture, and integrations.
- Prioritize features and technical work based on business value, risks, dependencies, and strategic objectives.
- Facilitate Agile/Scrum ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives.
- Serve as the primary liaison between business stakeholders and technical delivery teams.
- Define product success metrics and KPIs and track progress against business objectives.
- Support change management, user adoption, and training initiatives.
- Ensure alignment with Commonwealth and PA PUC standards for security, accessibility (WCAG), data privacy, and compliance.
- Identify risks, dependencies, and impediments and drive resolution.
- Provide regular status updates and recommendations to IT leadership and business sponsors.
- Oversee and support testing of large-scale data conversions.
Required Qualifications- Minimum 5 years of experience as a Product Manager leading large-scale, $10M public-sector modernization efforts.
- Demonstrated experience modernizing legacy applications or leading digital transformation projects.
- Strong experience gathering requirements from diverse business stakeholders and converting them into actionable product backlogs.
- Working knowledge of Agile/Scrum methodologies and tools such as Azure DevOps, Jira, or similar.
- Experience overseeing and testing large-scale data conversions.
- Excellent written and verbal communication skills, with the ability to communicate effectively with technical and non-technical audiences.
- Strong organizational, prioritization, and stakeholder management skills.
- YAFOS certification is required.
Preferred Qualifications- Experience with enterprise application modernization, including legacy system migration and modern architecture.
- Familiarity with Microsoft technologies, Azure cloud platforms, or content management systems.
- Experience with process improvement and business process reengineering.
- Knowledge of WCAG 2.1 accessibility standards and public-sector compliance requirements.
- Previous experience working with Commonwealth of Pennsylvania agencies or similar public-sector organizations.
- Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent experience.
Work Arrangement
Candidates must be available to work onsite at a Pennsylvania office at least two days per week, with Wednesday being one of the required onsite days. The remaining three days may be worked remotely.
Important: Candidates must meet the required Product Manager experience criteria and hold the required YAFOS certification.