Lead Medical Assistant - ICC

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

The Integrated Care Center Clinic is a federally qualified health centers that provide primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team based care in an integrated care setting. We are looking for a mission driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union-eligible position.

The required work schedule for this position is: Mon-Fri 8:30am-5:00pm

JOB SUMMARY

The Medical Assistant Lead is an experienced Medical Assistant who provides clinical support while serving as a lead resource for the Medical Assistant team. Under the direction of the Medical Assistant Supervisor, the Medical Assistant Lead assists with the coordination of daily back-office operations, staff onboarding, workflow implementation, and quality improvement activities.

In addition to performing all Medical Assistant responsibilities, the Medical Assistant Lead supports efficient clinic operations through workflow oversight, patient flow coordination, inventory management, training of new staff, and assessing our workflows for efficiency. The Medical Assistant Lead serves as a role model for organizational values, promotes teamwork and accountability, and helps ensure compliance with clinic policies, procedures, and quality standards.

This position plays an important role in maintaining high-quality patient care while supporting operational efficiency in a multidisciplinary integrated healthcare environment.

KEY RESPONSIBILITIES

Lead Responsibilities

• Serve as a clinical and operational resource and mentor to Medical Assistants.
• Assist with onboarding and training of new Medical Assistants, externs, students, and volunteers.
• Support implementation of clinic workflows, policies, and standard operating procedures.
• Assist in monitoring adherence to team base care duties and workflows including:
• Chart preparation
• Huddles
• Red carpeting
• Midway knocks
• Provide ongoing support to Medical Assistant staff.
• Escalate workflow concerns, operational issues, and performance concerns to the Medical Assistant Supervisor.
• Assist with maintaining adequate staffing coverage and workflow coordination throughout the day.
• Participate in staff meetings and quality improvement initiatives in collaboration with clinical and operational teams.
• Act as a point of contact for day-to-day Medical Assistant questions when leadership is unavailable.

Clinical Responsibilities

• Assist providers during patient examinations and procedures.
• Perform office-based testing including but not limited to
• Vision screenings
• Spirometry
• EKGs
• Rapid strep testing
• Urinalysis
• Urine pregnancy testing
• Urine drug screening
• PPD placement
• Other screenings/testings as required
• Perform phlebotomy and specimen collection.
• Administer injections
• Provide nebulizer treatment
• Follow up on provider orders, laboratory tests, referrals, diagnostic imaging, and durable medical equipment requests as assigned.
• Ensure adherence to infection prevention and patient safety protocols.
• Is an active member of the care team, supporting patient care as directed by the provider, agreed upon in the team, and within the scope of practice of a medical assistant.

Patient Preparation Responsibilities

• Perform patient intake activities, including:
• Vital signs
• Chief complaints
• Allergies
• Medication reconciliation
• Immunization histories
• Required health screenings
• Preventative care gap assessments
• And other intake duties as needed
• Escort patients to examination rooms and prepare them for visits.
• Ensure exam rooms are clean, organized, and appropriately stocked.
• Assist with cleaning, sterilization, and maintenance of clinical equipment.
• Monitor room readiness to support efficient patient flow.

Coordination Responsibilities

• Assist in managing patient flow and maintaining clinic efficiency.
• Receive and return telephone calls from patients, pharmacies, and community agencies.
• Assist with oversight of our DME referrals and prior authorizations.
• Assist with patient document needs such as Home Health referral, etc.
• Collaborate with providers, nurses, care coordinators, and operational staff to support integrated patient care.
• Monitor clinic supply inventory and notify leadership regarding shortages or ordering needs.

Quality Improvement Responsibilities

• Participate in Quality Improvement (QI) and Quality Assurance (QA) initiatives.
• Assist with chart audits and workflow reviews.
• Help monitor compliance with:
• Vital sign documentation
• Allergy documentation
• Screening requirements
• Clinical workflows
• Infection control procedures
• And other QI/QA activities as needed
• Support clinic readiness for audits, inspections, and regulatory reviews.
• Identify opportunities to improve patient care and operational efficiency.

Other Duties

• Perform other job-related duties as assigned.

QUALIFICATIONS

Education and Experience

Required

• High School Diploma or equivalent.
• Graduation from an accredited Medical Assistant program.
• Current Medical Assistant certification.
• Minimum of three (3) years of Medical Assistant experience.
• Current BLS certification.
• Preferred
• One (1) year of lead, trainer, preceptor, or informal leadership experience.
• Experience working in a Federally Qualified Health Center (FQHC), community health clinic, or integrated care setting.
• Phlebotomy certification.
• Bilingual proficiency

KNOWLEDGE, SKILLS, AND ABILITIES

Required

• Strong knowledge of Medical Assistant clinical practices and workflows.
• Ability to train, mentor, and support team members.
• Strong organizational and time-management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to multitask in a fast-paced clinical environment.
• Experience using electronic health records (EHRs), EPIC preferred.
• Proficiency in Microsoft Office applications, including Word, Outlook, Excel, and Teams.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong problem-solving and critical thinking skills.
• Ability to work independently and collaboratively within an interdisciplinary team.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting

1

Hr

Standing

6

Hrs

Walking

1

Hr

Driving

Rarely

In an average month, employee must travel out of town:

Often (>2x)

Sometimes (<2x)

Never

In an 8-hr workday, employee must:

Not at all

Occasionally

(1/4-2½ hrs.)

Frequently

(2½-5½ hrs.)

Continuously

(5½-8 hrs.)

Bend/stoop

Climb

Reach above shoulder level

Kneel

Balance

Push/pull

Squat

Crawl

Crouch

Lift*

Carry

• Usual number

Maximum number

5

20

lbs

lbs

Usual number

Maximum number

5

20

lbs

lbs

Job requires:

Working at heights

Yes

No

Explain

Operating heavy machinery

Yes

No

Type

Operating desk machines

Yes

No

Type

Computer, fax, printer, phone

Precise manual dexterity

Yes

No

Explain

Ability to precisely and accurately transmit written data, input data. Ability to perform precise and accurate hand movements for tasks such as administering injections, handling instruments, and performing clinical procedures.

Exposure to extreme heat, cold, humidity

Yes

No

Explain

Exposure to dust, fumes, gases, chemicals

Yes

No

Explain

HealthRIGHT 360 is committed to fair and equitable compensation practices. Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements

The compensation range listed reflects the expected pay for this position based on the primary work location. Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements.

HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic. We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and Live Scan.

Covid-19 vaccine and booster is requiredfor this position. Exemptions are not accepted.