Launch Program Manager, GES NA Launch

The Launch Program Manager in the GES-NA Launch Team is a junior-level position that is responsible for managing and delivering small to medium-scale launch projects with clearly defined scope and parameters. This role operates with mentor oversight, while maintaining alignment with organizational goals and strategies. The Launch Program Manager addresses issues impeding operational performance, follows standard operating procedures, and drives time-sensitive action items among cross-functional teams. They maintain strong connections with operations post-go-live, serving as the primary liaison to GES partners, identifying potential issues and escalating accordingly.

In cases where the PM is assigned moderately complex or medium-scale launch projects, they will receive support and/or guidance from Senior Launch Program Managers to ensure successful project delivery and to foster their professional growth.

Additionally, Launch Managers contribute to internal team process improvements, participate in organizational-level goals with regional impact, and work to enhance the partner and customer experience through continuous improvement of launch processes.

This role requires up to 75% regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Key job responsibilities

• Dive Deep into defined issues impeding operation"s ability to meet ramp expectations, leveraging peers and mentors to help find a solution and develop an action plan.
• Contributing to developing and iterating standard operating procedures to maintain best practices throughout the project lifecycle, helping to optimize cross-team processes for improved efficiency.
• Driving prioritized time-sensitive action items among cross-functional partner teams to deliver projects on time and with quality.
• Maintaining a strong connection with operations post-go-live, serving as the first point of contact for multiple engineering service partners and rapidly addressing identified issues.
• Implementing immediate short-term solutions while collaborating on long-term solutions, demonstrating the ability to navigate moderately complex operational challenges.
• Contributing to internal team process improvements across the value pillars: People Readiness, Physical & Virtual Setup Readiness, Stakeholder Coordination & Escalation, and Post-Launch Support and Continuous Improvement.
• Focused on running small- or medium-scale projects, and occasionally collaborating on projects that raise the bar on customer experience.
• Can prepare data-driven content for assigned projects, with a focus on becoming proficient in Amazon"s writing standards.
• Building trust and aligning efforts with both partners and customers to increase effectiveness, acting as a reliable business partner to operational teams.
• Contributes valuable perspectives when determining how to overcome obstacles impacting project delivery. Able to drive clearly defined actions that will lead to a solution.
• Sharing best practices with peers and demonstrating Amazon's Leadership Principles in words and actions.

A day in the life

Amazon Benefits:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we"d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you're passionate about this role and want to make an impact on a global scale, please apply!

About the team

Have you ever had an opportunity to be a member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry? You can expect all the challenges and benefits of a high-profile business: wide-open space for process improvement and innovation, a high caliber, high performance team, and a fast-paced environment. This role will require a willingness to dive deep into the details, solve new problems before they arise, leverage high judgment and gut instinct, look around corners, and always obsess over customers. Everyone on the team wears multiple hats, however ownership of the customer experience is always prioritized!