Landside Operations Specialist

Job Description

Under the direction of the Airport Operations Supervisor, the Airport Landside Operations Specialist supports the safe, secure, and efficient operation of the airport’s landside facilities, including the terminal, roadways, parking areas, curbsides, and other public spaces. The position conducts inspections, identifies and reports hazards or service issues, coordinates with airport departments, tenants, contractors, and public safety partners, and assists with responding to incidents and operational disruptions. The specialist also provides courteous assistance to travelers and visitors while helping maintain a clean, orderly, and accessible airport environment. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Conduct routine inspections of public terminal areas, entrances, roadways, curbsides, parking facilities, sidewalks, and other assigned landside areas. Document deficiencies and coordinate corrective action.
• Monitor passenger pickup and drop-off areas, commercial vehicle activity, traffic flow, and pedestrian access. Address congestion and unsafe conditions within the position’s authority.
• Respond to facility issues, including spills, leaks, damaged equipment, lighting failures, accessibility concerns, and weather-related hazards. Notify the appropriate personnel and track issues through resolution
• Assist passengers, visitors, tenants, and service providers with directions, operational information, and problem resolution.
• Coordinate with airlines, concessions, parking operators, ground transportation providers, law enforcement, fire and rescue, maintenance, and other airport partners.
• Support the airport’s response to emergencies, irregular operations, severe weather, and significant service disruptions.
• Perform assigned duties under the Airport Emergency Plan and Incident Command System.
• Monitor compliance with airport rules, procedures, and vendor contracts in assigned areas.
• Report safety, security, and operational concerns through established channels.
• Prepare accurate inspection records, incident reports, shift logs, and turnover notes.
• Support special events, construction activity, and changes to terminal or roadway operations as assigned.
• Participate in airport security initiatives, including terminal tenant security checks and badge checks.
• Monitors and operates access control system to include computer entries, closed circuit television and various other electronic components.
• Staff the Airport Operations Coordination Center desk, which includes the Snow Desk during winter operations.
• Issue NOTAMs as requested by Airside Airport Operations.
• Escorting valid vendors and other individuals in sterile areas of the terminal and airport.
• Lead airport tours.
• Perform complementary customer service consistent with airport customer service standards.

• All other duties as required or assigned.

   QUALIFICATIONS: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  Education and Experience: 

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to handle confidential information with discretion. 

• Proficiency with computers, data entry, radios, and office software. 

  Required Licenses, Certificates, Conditions: 

• Must have a valid PA driver’s license with a good driving record or ability to obtain PA license within 30 days of hire date.     

• Ability to pass a 10-year background and criminal investigation to be issued Airport Identification Badge. 

  Cognitive Tasks: 

• Ability to comprehend, retain and follow oral and written instructions.
• Must exercise good judgment, work independently, make decisions, organize and maintain detailed information. 
• Must effectively set priorities. 

• Ability to solve practical problems and deal with a variety of concrete variables in situations without precedent. 

  Physical Demands and Requirements: 

• Frequently required to stand, walk, sit, and use hands to finger, handle, and feel; reach with hands and arms; climb and balance; stoop, kneel, crouch, and crawl, talk and hear, taste and smell. 
• The employee must occasionally lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus, and must be able to distinguish full visual color spectrum.   
• Must also be able to operate airport radios.
• Must be able to withstand the stress and rigors of administrative and operational demands related to security and clerical duties.   
• Possess the physical dexterity to stretch, reach, lift, and sit while operating equipment.   

• May be required to sit for extended periods of time without relief.   

  Work Environment: 

• The noise level in the work environment is occasionally very loud.   
• Must be able to work as a team as well as individually.   
• May be required to work overtime hours with little notice.   

• Must be able to multitask and prioritize handling several items sequentially or simultaneously, with above average accuracy, including answering telephones and documenting actions through computerized or handwritten logs. 

  Language and Communications Skills: 

• Must be able to read, write, and communicate effectively in the English language. 
• Must be able to read and interpret general business periodicals, professional journals, standard operating procedures, policy and procedure manuals or governmental regulations.   
• Must be able to effectively present information and respond to questions from groups of clients, customers, and the general public.   

• Regularly communicates with supervisors, co-workers, other departments, contractors, and customers as needed. 

  Mathematical Skills: 

• Knowledge of basic math skills.   

  Computer Skills: 

• Computer literacy required in Windows based operating systems, Microsoft Word, Excel, Access and Outlook.   
• Also used: Airport badging software, training computers, printers. 

Company Description

The Susquehanna Area Regional Airport Authority (SARAA) is the governing authority of the Harrisburg International Airport (HIA), Capital City Airport, Franklin County Regional Airport, and Gettysburg Regional Airport in south-central Pennsylvania. HIA is a small hub commercial airport that serves approximately 1.4 million passengers annually and also three general aviation airports. 

Our Mission is provide safe, convenient, and affordable airports connecting Central Pennsylvania to the world 

We're always looking for great people to join our team at SARAA. To help make sure our employees are always prepared for our ever-changing business environment, we continually invest in their training. 

Benefits

• Health insurance - 100%  employer paid for employee only coverage.  Employee contributes for dependent coverage.
• Dental insurance - 100% employer paid for employee only coverage.  Employee contributes for dependent coverage.
• Vision insurance - 100% employer paid for employee only coverage.  Employee contributes for dependent coverage.
• Short-term Disability - Employer paid.
• Long-term Disability - Employer paid.
• Life Insurance - Employer paid.
• Retirement Plan
• Vacation
• Holidays