Highlights
Reporting to the User Collaboration Supervisor, this position delivers custom scripted solutions, manages third-party telco/vendor service delivery, and provides hands-on technical support to ensure continuous, high-availability collaboration operations . The Cisco User Collaboration Specialist oversees the administration, hardware, and application support for all analog/IP telephony and video conferencing systems across the Supreme Court and the AOPC statewide locations.
Numbers & Facts
| Location | Harrisburg, PA |
| Job Type | Full-time, Employee |
| Salary | $61,926–$75,020 Per Year |
| Company Size | 201 - 500 |
| Year Founded | 1968 |
| Headquarters | Harrisburg, PA, US |
| Website | https://www.pacourts.us/ |
Description
The Cisco User Collaboration Specialist oversees the administration, hardware, and application support for all analog/IP telephony and video conferencing systems across the Supreme Court and the AOPC statewide locations. Reporting to the User Collaboration Supervisor, this position delivers custom scripted solutions, manages third-party telco/vendor service delivery, and provides hands-on technical support to ensure continuous, high-availability collaboration operations
Job Responsibilities
- Designs, plans, installs, configures, maintains, and supports all hardware related to Analog and IP Telephony (IPT) and voice gateways for Pennsylvania Court locations.
- Designs, plans, installs, configures, maintains, and supports all software related to Analog and IP Telephony at Pennsylvania Court locations, including Cisco Call Manager, Cisco UCCX, and Cisco Unity. This includes integration with specialized applications such as WebEx, Xmedius Fax Server, and security systems.
- Analyzes and re-engineers video conferencing systems to align with current and future user requirements. Delivers cost-benefit analyses and executes end-to-end implementations for all approved design changes.
- Writes, maintains, and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows.
- Configures, maintains, and supports the Enterprise Fax Server solution and its interaction with the IPT infrastructure.
- Configures, maintains, and supports the interaction between the IPT infrastructure and the proprietary security camera/door buzzer system at the judicial center and other remote site security systems.
- Uses current approved methods to monitor the status of all IPT infrastructure. Adheres to alert notification and follow-up procedures.
- Utilizes the current IT application to accept, respond to, and track resolution of trouble tickets.
- Coordinates with telco carriers and third-party vendors to facilitate ongoing technical support, service provisioning, and system changes.
- Supports the PACourts WebEx hosted services and on-premises infrastructure by maintaining user accounts, training new users, and keeping updated on WebEx’s new features.
Qualifications
- Associate’s degree in an information technology field; AND
- Two years of IT experience, including one year of technical experience in network operations/maintenance.
- An equivalent combination of education, experience, and/or training may be considered.
- Experience with the Cisco on-premises IPT infrastructure required
Skills
Benefits
Paid Time-Off, Flexible Schedule, Life Insurance, 401K, Parental Paid Leave, Prescription Drug Coverage, 401K Match, Employee Events, Retirement / Pension Plans, Paid Sick Days, Parking, Flexible Spending Accounts, Medical, Dental, Vision
About Company
In the Pennsylvania Courts, people are our priority. Become part of a dynamic and diverse branch of government focused on promoting access to justice for all. Discover fulfilling opportunities that align with your passion, and be part of a team dedicated to making a positive impact through public service. Explore the possibilities with us at the Pennsylvania Courts – where career meets purpose.
