Landscape Account Manager (Maintenance)

New York Green Roofs

Landscape Account Manager (Maintenance)

Location: Brooklyn, NY (projects across New York City) 

Grow client relationships that keep exceptional landscapes thriving.

New York Green Roofs is a Brooklyn-based company focused on bringing more plants to more roofs through expert design, installation, and maintenance of green roofs and rooftop gardens. The company combines horticultural expertise, operational excellence, and strong values to create and care for unique green spaces across New York City.

The Landscape Maintenance Account Manager serves as the primary liaison between the company and its maintenance clients. This full-time role is responsible for client relationship management, quality assurance, sales enhancement, and contract oversight. The Account Manager helps ensure services meet or exceed client expectations while supporting efficient delivery, budget alignment, and strong contract performance across the portfolio.

Key Responsibilities

Client Liaison

• Act as the main point of contact for assigned maintenance accounts
• Build and maintain strong client relationships through proactive communication and regular site visits
• Address and resolve client concerns in a timely, professional manner

Enhancement Sales

• Identify opportunities for landscape enhancements and upsells during site visits
• Prepare proposals, present solutions to clients, and coordinate execution with production teams
• Track enhancement sales goals and contribute to revenue growth

Quality Control

• Conduct regular site inspections to evaluate the quality of work and adherence to contract specifications
• Provide feedback to field crews and supervisors
• Follow up on service deficiencies and ensure corrective actions are implemented promptly

Work Ticket Management

• Review, update, and manage work tickets so services are scheduled and executed properly
• Verify that services rendered are documented and billed correctly
• Coordinate with production and administrative teams for accurate and timely reporting

Contract Management

• Oversee maintenance contracts, including scope, pricing, and renewal timelines
• Participate in annual review processes and prepare renewal proposals
• Ensure all work is performed in alignment with contract terms and deliverables

Operations and Reporting

• Track crew hours, job costs, and productivity for reporting and analysis
• Collaborate with the Maintenance Production Supervisor to align labor and resources with contract requirements
• Support operational planning through regular reporting to the Maintenance Division Manager

Qualifications

• 3 or more years of experience in landscape maintenance, account management, or a related field
• Strong understanding of horticultural practices, landscape maintenance, and irrigation systems
• Proven ability to manage client relationships and deliver high levels of customer satisfaction
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• Sales experience or aptitude for enhancement and upsell opportunities
• Proficiency in Microsoft Office
• Experience with LMN or other work order and CRM systems is a plus
• Spanish language skills are a plus due to communication with field teams and clients 
• Valid driver's license with a clean driving record

Pay and Benefits

• Full-Time, W-2 employment
• Pay: $70,000 to $85,000 annual salary, based on experience
• Additional bonus opportunities based on performance 
• Hybrid schedule: mix of field visits across NYC and administrative work from the Brooklyn office (typically 3-4 days in the field) 
• Paid time off
• Paid holidays
• Health benefits
• Retirement plan
• Professional development stipend

Why New York Green Roofs

This is a strong opportunity for someone who enjoys managing relationships, improving service quality, and helping grow a portfolio in a specialized segment of urban landscaping. The role offers meaningful responsibility, hybrid flexibility, and the chance to work with a mission-driven team focused on quality, growth, and long-term client success.

New York Green Roofs is an equal opportunity employer and does not discriminate based on any protected characteristic under applicable law.