L2 IT Support / Field Service Technician – Manufacturing Site

This role works with various on-site IT vendors, internal J&J staff, and Cognizant resources in building out the IT capabilities of this new J&J (Jannsen Biotech) facility including end user support, smart hands and feet, VIP services, and other activities. Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.

Our client, a IT Services and Consulting company, is looking for a L2 IT Support / Field Service Technician – Manufacturing Site for their Wilson, NC location.
 
Responsibilities:

• This role works with various on-site IT vendors, internal J&J staff, and Cognizant resources in building out the IT capabilities of this new J&J (Jannsen Biotech) facility including end user support, smart hands and feet, VIP services, and other activities.
• This role requires a candidate with a broad and diverse technical background along with a high level of emotional intelligence, initiative, proactiveness, and balancing multiple competing priorities.
• Must be a good communicator both written and verbal and has a comfort level speaking with people at all levels within the organization.
• ON-SITE Support for Project Team, and Manufacturing, Labs, and Logistics (MLL) SDL for IT related Activities.
• Set Up and assist with Core Depolyments for all IT activities
• Manage Onsite Equipment inventory and maintain asset inventory in CMDB tracking system
• Coordinate withthird-party vendorsfor hardware deployments
• Support for Supply Chain, Manufacturing, Labs, and Logistics IT needs.
• Level 2 Technical Support - Break/Fix, Imaging, and Vendor Coordination
• TroubleshootWindows OS, hardware, and enterprise applications
• Troubleshoot hardware, software, and network connectivity issues
• Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
• Good understanding of O365 and related support activities.
• Good understanding of Active Directory User/Group Management,DNS, Group Policy, Networking and Firewall.
• Build for MLL Workstations
• Assist with IT connectivity for MLL Specialty Manufacturing Device connectivity.
• Document issues and resolutions in theIT service management system (ServiceNow, IRIS)
• Resolution of technology break/fix issues including but not limited to computer software, hardware and applications, printer and wireless issues
• Coordinate withthird-party vendorsfor escalations and hardware replacements

 
Requirements:

• Must have ability to think on your feet and be able to adjust to events as they unforld.
• Must take initiative to resolve problems and provide routine status updates and escalate for help when needed.
• High emotional intelligence with strong communication skills. Must be able to have face to face conversations with a variety of personnel and levels.
• Great troubleshooting and diagnostic skills in identifying root causes and ability to resolve problems proactively.
• Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
• Effective written, verbal, and project coordination communication skills are a MUST
• Resolve end-user issues in a professional and customer focused manner
• 2-5 yearsof experience inL2 IT support
• Strong troubleshooting skills forhardware, software, and OS issues
• Experience in anenterprise IT environment
• CompTIA A+, ITIL Foundation
• Experienced in using ServiceNow.
• 4.00 Years of Experience

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities