Key Account Manager

Key Responsibilities

• Uphold DDW’s Mission Statement, Quality Policy, Values, and Beliefs.

• Support our Vision through daily actions and decisions.

• Sales Revenue: Develop revenue and maximize profitability through sales activities by winning new business and growing existing business.

• Build strong relationships with target customers across their functions, both individually and in collaboration with other DDW functions, principally S&I and Marketing.

• Be accountable for pricing decisions and maintaining agreed-upon service levels across the customer base, addressing issues effectively as they arise.

• Follow our customer segmentation strategy when planning sales activities. Plans should align with the basic sales objectives and policies established by the Regional Sales Director.

• Propose new ideas designed to improve revenue and profitability across the account base.

• Self-Development: Participate in relevant, ongoing self-development, education, and training designed to improve performance and promotability.

• Performance Evaluation: Evaluate the performance of the customer base and any partners/distributors under supervision, considering established standards and prevailing marketing conditions in individual areas. Initiate corrective action as necessary and recommend improvements where performance is unsatisfactory.

• Research, plan, and execute strategies to engage key customers and uncover new sales opportunities.

• Demonstrate negotiation skills that maximize returns for both DDW and the customer.

• Build a close relationship with Marketing, providing recommendations and supporting their leadership in the following areas:

  • Advertising and promotion.

  • Market analysis needs relevant to business growth within the customer base.

  • Industry activity, staying current on challenges customers are likely to face.

  • Trade associations, trade fairs, and conference participation, as appropriate.

Competency Requirements

Integrity/Ethics

Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys both good and bad news.

Work Environment/Safety

Promotes mutual respect, keeps the workplace clean and safe, and supports safety programs.

Quality

Is attentive to detail and accuracy, is committed to excellence, continuously looks for improvements, monitors quality levels, identifies root causes of quality problems, and takes ownership of and acts on quality issues.

Vision and Values

Supports company values through daily actions and decisions, communicates vision and values to others, generates enthusiasm, and incorporates the vision when planning.

Account Management

Expands sales within existing accounts, focuses on customer service, develops relationships with key decision-makers, understands and responds to customer needs, and tracks and monitors