| Location | Cleveland, OH |
SUMMARY
Administers and supports administrative and academic applications across the College. Responsible for the installation, upgrade, maintenance and support of both administrative and academic applications, including their respective database and server environments. Participates in technical strategic planning sessions to ensure that the College is well
positioned for the future.
ESSENTIAL FUNCTIONS
Responds to, investigates, and resolves issues reported by end-users for supported applications, the associated backend databases, and all interfaced applications
Monitors and optimizes the performance of all associated server environments
Maintains database and middleware (Weblogic, tomcat, etc.) server software as necessary
Maintains the servers (Windows, Linux, UNIX, etc.) as necessary
Maintains all associated disaster recovery environments
Develops and maintains the necessary troubleshooting documentation
Acts as primary liaison to the associated vendor HelpDesk for issue resolution
Applies security patches as necessary
Provides before, after hours, and weekend support to resolve application issues as necessary
Installs, upgrades, and configures new middleware server software, database software and applications as necessary
Applies software patches and performs major upgrades as necessary
Provides before, after hours, and weekend support for migrations and upgrades as necessary
Identifies and evaluates new tools and solutions for improved application and server management
Identifies cross-training and documentation opportunities
Performs other duties as assigned