Jr Sales Associate

About the role

We are seeking a motivated and customer-focused Managed Print Specialist to support the growth and management of our Managed Print Services (MPS) business. This role partners closely with Account Executives and customers to identify opportunities, conduct print assessments, manage contract renewals, perform quarterly business reviews, and drive new business development. The ideal candidate is organized, proactive, and skilled at building strong customer relationships while maintaining a healthy sales pipeline.

Key Responsibilities

• Partner with Sales Management to develop and execute Managed Print Services growth strategies.

• Provide regular updates to Sales Management regarding pipeline activity, contract renewals, Quarterly Business Reviews, and opportunities for expansion within assigned accounts.

• Support sales initiatives, priorities, and programs as directed by Sales Management.

• Act as the Managed Print Services subject matter expert within the sales organization and collaborate with Account Executives to achieve departmental goals.
• Identify and develop targeted MPS opportunities through proactive prospecting efforts, including independent outreach and coordinated account targeting with Account Executives.
• Partner with ETE Account Executives throughout the MPS sales process, including conducting assessments and walk-throughs, developing assessment reports, and creating MPS proposals to identify and advance customer opportunities.
• Lead the contract renewal process for assigned MPS accounts each quarter, identifying retention, expansion, and upgrade opportunities while ensuring timely customer engagement.
• Lead Quarterly Business Reviews for assigned MPS accounts by analyzing program performance, customer satisfaction, utilization trends, and billing activity to identify retention, expansion, equipment refresh, and cross-selling opportunities.
• Drive MPS growth through account expansion, and collaboration with ETE, ITE Account Executives, Specialists and Support Team Members on cross-selling opportunities.

• Send assessment documents to MPS Admins to create quotes and proposals

• Assist with MPS fulfillment team gathering meters and delivering supplies when needed

• Find MPS & GMS accounts that need to be set up on EKM. For MPS, send Managed Reports
• Maintain accurate and current opportunity, account, and pipeline information within the CRM to support Sales Management reviews, forecasting, and business planning.
• Lead monthly strategy meetings with assigned ETES to review QBR results, contract renewal opportunities, EKM adoption, pipeline development, and account growth initiatives.

Qualifications

• Previous experience in sales, account management, Managed Print Services, office technology, or a related field preferred.
• Strong communication, presentation, and relationship-building skills.
• Ability to identify customer needs and recommend solutions.
• Excellent organizational and time management skills.
• Comfortable with prospecting and cold calling.
• Experience with Salesforce or similar CRM platforms preferred.
• Proficiency with Microsoft Office applications.
• Ability to work independently while collaborating effectively with internal teams.

What Success Looks Like

• Consistently completes contract renewals and Quarterly Business Reviews on schedule.
• Drives growth through new customer acquisition and expansion opportunities within existing accounts.
• Maintains an accurate and healthy sales pipeline.
• Delivers exceptional customer service and account support.
• Contributes to increased Managed Print Services revenue and customer satisfaction.

Join our team and play a key role in helping customers optimize their print environments while driving growth through managed print solutions

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Work-life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities