Analysis Skills, C Programming Language, C++ Programming Language, Call Centers, Cisco IOS (Internetworking Operating System), Cisco Network Systems, Cisco Routers, Cisco Switches, Cloud Computing, Communication Skills, Computer Science, Genesys Solutions, Incident Management, Knowledge Transfer, Microsoft Windows Azure, Network Administration/Management, Network Architecture/Engineering, Perl Programming Language, Presentation/Verbal Skills, Private Cloud, Problem Solving Skills, Public Cloud, Python Programming/Scripting Language, Scripting (Scripting Languages), Team Player, Telephony, Wide Area Network (WAN), Windows PowerShell, Wireless Communications, Wireshark (Ethereal), Writing Skills