Jira Support Engineer

Responsibilities: of the Jira Support Engineer: • Respond to and resolve Tier 1 and Tier 2 Jira support tickets related to user access, workflows, permissions, and system functionality. • Troubleshoot Jira issues and provide timely resolutions to internal users and stakeholders. • Assist with Jira configuration, user management, dashboards, filters, and project setup. • Support workflow updates, field configurations, notification schemes, and permission schemes. • Document support processes, issue resolutions, and knowledge base articles. • Escalate complex issues to senior administrators or engineering teams when necessary. • Collaborate with business teams to understand requirements and improve Jira functionality. • Monitor platform performance and help maintain system stability and user satisfaction. Requirements of the Jira Support Engineer: • 3+ years of experience supporting Jira in an administrator, analyst, or support capacity. • Experience managing Tier 1 and Tier 2 support tickets within a service desk environment. • Working knowledge of Jira projects, workflows, screens, permissions, and custom fields. • Experience supporting Jira Cloud and/or Jira Data Center environments. • Familiarity with Atlassian tools such as Confluence and Jira Service Management. • Strong troubleshooting, communication, and customer service skills. • Ability to manage multiple priorities while maintaining attention to detail. Compensation: for the Jira Support Engineer: • Salary range: $45-$60 per hour, depending on experience • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.