Java Production Support Engineer (L2/L3) - Remote

• Production Support & Troubleshooting: Provide end-to-end support for Java applications Spring boot, identifying root causes of technical glitches and implementing permanent fixes.
• Incident Management: Lead the resolution of P1 (Critical) and P2 (High) incidents within defined SLAs. Coordinate with stakeholders and provide regular status updates during outages.
• Database Management: Write and optimize complex SQL queries, perform data fixes, and troubleshoot performance issues in Oracle and MSSQL u environments.
• Cloud & Infrastructure: Monitor and manage application health on AWS, utilizing cloud-native monitoring tools to ensure high availability.
• API & Microservices Support: Troubleshoot RESTful APIs and Microservices architectures, analyzing logs and traces to identify connectivity or logic failures.

Technical Skills & Qualifications

• Strong command of Core Java and Spring Boot (Collections, Multithreading, Exception Handling, and OOPS concepts).
• Hands-on experience in debugging Java code and analyzing thread/heap dumps.
• Understanding of Microservices architecture and RESTful APIs.
• Proficiency in Oracle and MS SQL Server. Ability to write stored procedures, triggers, and perform complex joins for data analysis.
• Practical knowledge of AWS services (EC2, S3, CloudWatch, IAM, or Lambda).
• Expertise in using Ticketing Tools such as Jira, ServiceNow)
• Familiarity with monitoring tools (e.g., Splunk, NewRelic).
• Prior experience handling L2/L3 support in a high-pressure environment.
• Knowledge of ITIL frameworks (Incident, Problem, and Change Management).