J-2590 - Technician, Desktop Services I

The Desktop Support Technician will be responsible for providing technical support to our corporate and remote locations for computers, mobile devices, peripherals, and applications. Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment.

The Desktop Support Technician will be responsible for providing technical support to our corporate and remote locations for computers, mobile devices, peripherals, and applications. The Desktop Support Technician will also be responsible for the successful completion of Desktop related projects under supervision. This role is in office Monday to Friday.

How You'll Shine:

Monitor the internal ticket systems and complete basic support requests for PC build and deployments.
Perform installs, moves, adds and changes (IMAC) to meet customer needs.
Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement
Support the in-house Desktop Services team with basic requests (i.E., replacing cables, setting up projectors, moving computers, etc.
Complete any other tasks as requested by the team supervisor or senior member of staff.
Must be able to push, physically handle, and lift objects up to approximately 50 lbs.
Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment.

Quals--
What You'll Bring:
Associate degree or Equivalent Experience
A+/Microsoft, or other relevant technical certifications - Preferred
ITIL Foundations –Preferred
Apple Certified Support Professional - Preferred
Excellent Technical acumen on Desktop and/or Application technologies
Excellent interpersonal, written and oral communication skills
Basic understanding of information technology security principles.
Basic understanding of ITIL / ITSM processes and procedures.
Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop)
2 years'experience within the Information Technology field
Experience with Mobile Device Management (MDM) platforms such as MobileIron and Jamf.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.