IVR Technical Lead – Node.js, GCP & Conversational AI

Our client, a IT Services and Consulting company, is looking for a IVR Technical Lead – Node.js, GCP & Conversational AI for their Cleveland, OH location.
 
Responsibilities:

• Lead solution architecture and technical design for IVR and voice bot initiatives.
• Design and develop Node.js / TypeScript microservices aligned to cloud native and low latency voice requirements.
• Own end to end delivery for complex features, from design through production.
• Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.
• Collaborate across the contact center technology ecosystem to support call routing, self service, and agent handoff scenarios.
• Establish and enforce engineering standards, including code quality, testing, and deployment practices.
• Perform code reviews and mentor engineers, raising the overall technical bar.
• Apply SRE principles to ensure observability, resiliency, and production readiness.
• Ensure solutions comply with security and regulatory requirements (PII / PCI).

• 8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
• Strong, hands-on experience with Node.js / TypeScript.
• Proven experience designing and delivering cloud native solutions on GCP.
• Solid understanding of microservices architecture, APIs, and distributed systems.
• Hands on Kubernetes experience, including GKE cluster setup and platform operations.
• Experience with IVR, voice bots, or contact center technologies.
• Strong collaboration skills across engineering, product, and operations teams.
• Excellent technical judgment, communication, and problem solving skills.
• Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).
• Knowledge of voice flows, call routing, containment, and agent escalation.
• Experience working in regulated or financial services environments.
• Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
• Experience working in Agile delivery models at enterprise scale.
• Demonstrated experience with Agentic “Vibe Coding” — rapid prototyping and iterative development using AI assisted coding tools, prompts, and agent driven workflows.

• Prompt Engineering
• IVR
• Node Js

• Category                         Name                                    Required        Importance         Experience
• EPS_NEW                       Contact Center Domain          Yes                 1                          6 + Years       
• EPS_NEW                       Google Cloud Platform           Yes                 1                          1 - 2 Years     
• Generative AI                  Prompt Engineering                Yes                 1                          1 - 2 Years     
• Web Development           Node JS                                 Yes                 1                          6 + Years       

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities