IT Technician (Tier 2) (24208)

Location: Carrollton, TX

Type: Full‑time role with standard business hours

Reports to: Director of Information Technologies

What We Offer You

• Competitive pay
• Performance‑based bonus opportunities
• Comprehensive health, dental, and vision insurance
• Additional supplemental benefits (life insurance, disability, accident, etc.)
• 401(k) with company match
• Generous paid time off (PTO/Sick)
• Clear career growth and advancement opportunities
• A supportive and vibrant company culture
• Many more employee perks and benefits

Job Summary

The IT Technician (Tier 2) provides advanced technical support for enterprise‑level users across Cantex Continuing Care Network. This role serves as the escalation point for issues unresolved by Tier 1, diagnosing and troubleshooting complex software, hardware, and network problems. The Tier 2 Technician supports Windows 10/11 systems, Azure AD, Office 365, and various clinical and business applications. Responsibilities include remote support, on‑site visits, system configuration, hardware repair coordination, and knowledge base documentation. This position follows an 80/20 workflow: 80% remote support and 20% on‑site support.