Market Range: 07
Hiring Salary: $20.65/Hourly
JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The IT Technician 2 provides quality customer service to UT Health Sciences students, faculty, and staff who need technical assistance. This position repairs UT Health Sciences computer equipment via phone, web portal, or walk-in to the Service Desk call Center.
MINIMUM REQUIREMENTS:
EDUCATION: Associate's Degree. (TRANSCRIPT REQUIRED)
EXPERIENCE: One (1) year of related work experience; OR Bachelor's Degree in lieu of one year experience; OR a combination of education and experience to equal three (3) years. (Associates Degree in Information Technology and one (1) year of job-related experience or job-related certificates are acceptable/preferred).
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
- Excellent organizational and communication skills to communicate solutions to a variety of computer problems.
- Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk-in to all UT Health Sciences students, faculty, and staff.
- Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment.
- Documents all technical problems and assigns 3rd tier workflow in ticketing system.
- Configures computing devices and installs software brought to the Service Desk.
- Repairs and maintains student print kiosks located in various buildings all over the UT Health Sciences campus.
- Runs computer remediations and malware cleanup at the request of the Cybersecurity department.
- Tests and evaluates software applications as well as new hardware before production release.
- Collates information and submit service requests for account management tasks, cloud-based service access and equipment moves and setups across the UT Health Sciences.
- Performs other related duties as assigned.
- Provides both 1st and 2nd tier problem solving technical support via phone, email, or walk-in to all UT Health Sciences students, faculty, and staff.
- Utilizes remote access software to resolve incidents, install software and update workstations for users in all locations including internationally as well as home on personal equipment.
- Documents all technical problems and assigns 3rd tier workflow in ticketing system.
- Configures computing devices and installs software brought to the Service Desk.
- Repairs and maintains student print kiosks located in various buildings all over the UT Health Sciences campus.
- Runs computer remediations and malware cleanup at the request of the Cybersecurity department.
- Tests and evaluates software applications as well as new hardware before production release.
- Collates information and submit service requests for account management tasks, cloud-based service access and equipment moves and setups across the UT Health Sciences.
- Performs other related duties as assigned.