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IT Systems Support Technician

Eastern Companies

Johns Creek, Georgia

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JOB DETAILS
SKILLS
Administrative Skills, Android, Apple, Apple iPhone, Atlassian JIRA, Audiovisual, CompTIA A+, Compensation and Benefits, Construction, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Federal Contracts, GNU C Compiler, Government Contracts, Hardware Administration, Identify Issues, Information Technology & Information Systems, Knowledge Base, Leadership, Library Administration, Machine Tool, Manufacturing Data Management, Microsoft Active Directory, Microsoft Certifications, Microsoft Exchange Server Administration, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Mobile Devices, Onboarding, Presentation/Verbal Skills, Printers, Problem Solving Skills, Procedure Development, Project/Program Coordination, Scripting (Scripting Languages), Security Architecture, Security Information and Event Management (SIEM), Security Infrastructure, Systems Administration/Management, Team Lead/Manager, Technical Support, U.S. National Institute of Standards and Technology (NIST), VPN (Virtual Private Network), Windows PowerShell, Writing Skills
LOCATION
Johns Creek, Georgia
POSTED
30+ days ago

What you'll do

  • Serve as first point of contact for IT support requests across 200+ users
  • Resolve Tier 1 issues directly: password resets, account lockouts, Outlook and Teams troubleshooting, OneDrive and SharePoint access, printer and peripheral issues
  • Handle Tier 2 work independently: Intune device policy adjustments, SharePoint permission and library administration, basic Power Automate flow maintenance, Entra ID user and group management, mailbox configuration changes
  • Escalate complex architecture, security, and infrastructure issues to our MSP and track them through resolution
  • Execute new hire onboarding and offboarding procedures (account creation, mobile device assignment, equipment provisioning)
  • Deploy and support iPhones and Android devices through Intune, Apple Business Manager, and Samsung Knox
  • Provide hands-and-eyes support for office hardware, networking, and audio/visual equipment
  • Maintain and organize SharePoint document libraries and contribute to our IT knowledge base
  • Support our CMMC Level 2 compliance program in coordination with our MSP and external compliance partner


Required

  • 2–4 years of hands-on IT support experience in a business environment
  • Solid working knowledge of Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive)
  • Hands-on experience with Entra ID or Active Directory: user provisioning, group management, password and MFA support
  • Experience with Intune or another MDM platform, including device enrollment and policy assignment
  • Comfortable running and modifying PowerShell scripts for Microsoft 365 administration
  • Strong written and verbal communication — you'll be working with users at every technical level
  • Ability to work on-site at our Georgia office daily


Strongly preferred

  • CompTIA A+, Microsoft MS-900, or MS-102 certification
  • Mobile device deployments at scale (50+ devices via Intune, Apple Business Manager, or Samsung Knox)
  • Experience with ticketing systems (SuperOps, Jira Service Management, or similar)
  • SharePoint Online administration and Power Automate experience
  • Construction, AEC, or government contracting industry experience


Nice to have

  • Microsoft SC-300, MS-700, or AZ-104 certifications
  • Familiarity with M365 GCC or GCC High tenants
  • Familiarity with CMMC, NIST 800-171, or other federal compliance frameworks
  • Exposure to SIEM/EDR tooling (Wazuh, Microsoft Defender for Endpoint)
  • Basic networking knowledge (DNS, DHCP, VPN troubleshooting)


Compensation and benefits

  • Salary: $65,000 – $75,000 per year, depending on experience
  • Health insurance: Medical, dental, and vision coverage
  • Retirement: 401(k) plan with company match
  • Paid time off: Vacation, sick leave, and paid company holidays
  • Professional development: Paid Microsoft certification vouchers and study time


What we offer

  • A clear growth path: this role is positioned to expand into systems administration as you build expertise
  • Direct exposure to enterprise tooling: M365 GCC, Intune, Wazuh SIEM, and an active federal compliance program
  • Working alongside an experienced MSP and senior leadership invested in IT done right
  • On-site role at a stable, growing federal contractor

About the Company

E

Eastern Companies