IT Systems and Operations Manager

Description

HYBRID

Who we are: Groups360 is a booking engine for meeting space founded in 2014 by former Gaylord Entertainment executives Dave Kloeppel and Kemp Gallineau. Groups360 was created with a singular goal, to empower meeting planners by bringing innovation, transparency, and simplicity to the decades-old problem of booking groups. The company's technology, GroupSyncTM, enables suppliers to distribute inventory, engage with planners, and optimize group revenue. GroupSync also equips planners to search and shop hotels worldwide and book rooms and space directly, online, or through a simplified RFP process. GroupSync is the first distribution channel to offer online booking for both group hotel rooms and meeting space. Groups360 has offices in Nashville and London.

Our Partners: In 2019, major hospitality players Accor, Hilton, IHG and Marriott, invested a combined $50 million in Groups360 to help fuel instant-booking development. In 2022, the world's largest alternative asset manager Blackstone Innovations Partners, New York Hedge fund Fir Tree Partners, and property and technology investment firm, Zigg Capital invested a combined $35 million in Groups360 to help drive the industry wide transformation, making group travel simple. Life at Groups360: Groups360 is an innovative, high-growth company with offices in Nashville, London and Singapore. Groups360 is an equal opportunity employer, and our dedication to promoting diversity, multiculturalism and inclusion is reflected in the foundation of all we do.

Who we're looking for: An experienced IT Ops & Systems Manager to lead and support our corporate technology environment. This role is responsible for end-user computing, identity and access management, SaaS platforms, IT operations, and day-to-day technical support across the organization. The ideal candidate is a hands-on problem solver who thrives in a fast-paced environment, operates independently, and enjoys building strong relationships across the business. If you're passionate about technology, security, and creating efficient, employee-friendly IT solutions, we'd love to hear from you.

What you will do:

• Manage the full hardware lifecycle, including procurement, deployment, maintenance, refresh, repair, and retirement of company devices.
• Provide support for laptops, mobile devices, peripherals, printers, A/V equipment, and office technology.
• Maintain hardware standards, inventory, warranty tracking, and refresh schedules.
• Serve as the primary IT support resource and escalation point for employees and company events.
• Maintain accurate inventory records for all IT assets, including ownership, location, warranty status, and lifecycle stage.
• Manage asset assignment, recovery, disposal, and audit processes.
• Ensure asset records support financial, compliance, insurance, and audit requirements.
• Manage IT onboarding and offboarding processes, including device provisioning, access management, account deactivation, and equipment recovery.
• Ensure new hires have required technology and system access on day one.
• Maintain audit-ready documentation and coordinate urgent terminations with Security and Compliance.
• Administer Microsoft Entra ID, including users, groups, roles, SSO, MFA, conditional access, and provisioning.
• Manage account lifecycle processes and group-based access controls.
• Maintain identity governance, access reviews, and audit evidence for access changes.
• Administer IT-owned SaaS applications, including configuration, permissions, integrations, and security settings.
• Maintain application inventories, licensing records, renewals, and vendor relationships.
• Conduct license optimization reviews and recommend cost-saving opportunities.
• Serve as the administrator for applications without a designated business owner.
• Execute IT responsibilities within the Software Procurement Process.
• Manage IT vendor relationships, contracts, renewals, and technology spend.
• Support budgeting, forecasting, vendor negotiations, and cost optimization initiatives.
• Monitor recurring technology expenses and provide spend reporting.
• Administer endpoint management platforms, including device compliance, patching, encryption, software deployment, and remote management.
• Implement security controls and vulnerability remediation in partnership with the CISO.
• Manage privileged access, password vaults, and security-related audit activities.
• Support investigations, compliance reviews, e-discovery requests, and evidence collection.
• Administer Microsoft 365, including Exchange, Teams, SharePoint, email security, and collaboration services.
• Manage VPN access, DNS, network-related services, backups, and workplace technology.
• Support conference rooms, phone systems, office technology, and workplace infrastructure projects.
• Coordinate with Engineering and Security teams on shared technology initiatives.
• Maintain IT policies, procedures, runbooks, and operational documentation.
• Automate repeatable IT workflows and system integrations to improve efficiency and reliability.
• Ensure IT processes are documented, scalable, auditable, and transferable across personnel changes.

Education and experience:

• Bachelor's degree in a relevant field, or equivalent professional experience.
• 5+ years of IT operations experience, with demonstrated ownership of a corporate IT function
• Deep proficiency in Microsoft 365 and Entra ID administration, including Exchange, DNS, domain management, and certificate administration
• Strong macOS/Apple environment experience; Jamf MDM or equivalent
• Meaningful experience managing a SaaS portfolio, licensing, procurement, vendor relationships, and expense tracking
• Comfort with financial/operational rigor, tracking multi-vendor IT spend, managing renewal calendars, and monitoring variable cost services
• Working knowledge of information security principles and hands-on experience implementing security controls
• Direct experience with PAM solutions and privileged credential/vault management, including separation of duties controls
• Familiarity with secrets and key management practices in a cloud environment
• Experience navigating IT/Security team dynamics specifically, working productively within a policy-driven security function while maintaining operational judgment
• Exposure to cloud infrastructure concepts (AWS, Azure) sufficient to communicate effectively with DevOps/Engineering teams
• Experience supporting legal, compliance, or e-discovery requests in a corporate environment

Additional eligibility qualifications:

• Excellent verbal, written, and group communication and presentation skills; ability to utilize communication skills to effectively influence across functions and business units as well as across different leadership levels.
• Excellent organizational & analytical skills and ability to multi-task in a fast-paced environment.
• Results-driven and execution-oriented personality, ready to take ownership and get results.
• Strong empathy for customers and a passion for revenue and growth.
• Proficiency in Microsoft Office 365 Suite: Word, Excel, PowerPoint, Project, SharePoint.

Core Business Hours: 8:00 a.m. to 5:00 p.m. M-F, Hybrid; these hours may vary depending upon your position and work requirements.

Status: Exempt

Location: Brentwood, TN. HYBRID (3 days in-office, 2 days remote)

(Company will not sponsor C2C or Work-related Visas)

Groups360 is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

NOT ACCEPTING AGENCY CALLS OR SUBMISSIONS