The Technical Support Technician Senior (Tier II) position is assigned to the School of Engineering and is responsible for troubleshooting customer technical issues and for providing solutions to technical support staff. This position is responsible for independently troubleshooting and resolving complex technical issues, advising IT Support Technician and IT Support Technician Senior support staff, and helping providing guidance on workstation management, systems integrations, security posture, and technology lifecycle planning for the School of Engineering. The position is expected to prioritize support requests while documenting the needs and support provided, and to actively resolve client requests by interpreting and troubleshooting complex issues.
This position collaborates with TSC colleagues, IT peers, and KU IT enterprise teams (Workstation Technologies, Enterprise Platforms, Enterprise Systems, IT Security, Help Desk, Enterprise Networking, and others) to coordinate support, implement campus solutions, and advocates for the needs of the School of Engineering.
This position partners with faculty, staff, research groups, departmental leadership, and systems administrators to design, support, and improve specialized computing environments that include high-performance workstations, departmental specific software, research instrumentation and lab equipment, and mixed platform environments (Windows/Mac/Linux). This position assists with evaluating emerging technologies and provides recommendations to Engineering faculty, staff, and researchers to align with needs of the School of Engineering and the University.
This position assists in ensuring the audio-visual needs of the school are met by partnering with faculty, KU IT Classroom Support, and AV vendors to develop, implement, and support the technology needs for teaching and learning.
This position provides immediate technical assistance while helping contribute to the planning and execution of enterprise projects, service improvements, and the technical roadmap for KU Information Technology as they pertain to this position’s supported areas.
KU is not able to provide H-1B sponsorship for this position.