IT Specialist, Field

The IT Specialist will provide the highest level of support to our clients and end users. This includes hardware, software, and other resources to meet the company's requirements. They will interface with a wide variety of functional areas within the organization including Client Support, Implementation, and Account Management.

Responsibilities: 

• Provide direct technical support to clients and end-users for all IT related issues, both hardware and software
• Oversee the daily performance of computer systems and network servers
• Document all work performed and possess ability to write clear and effective status reports
• Set up equipment for employee and client use, performing or ensuring proper installation of computers, NT servers, HP switches, and appropriate software
• Maintain record of daily problems and remedial action taken, as well installation activities
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Work with staff, users, and management to establish requirements for new systems or modifications
• Manage major hardware or software problems or defective products and work with developers, tech support or technicians to troubleshoot complex issues
• Prepare evaluations of software or hardware and recommend improvements or upgrades
• Engage in problem-solving, monitoring, and installing data communication equipment and software
• Communicate effectively, both verbally and in writing, with clients to identify needs and evaluate alternative technical solutions
• In a subordinate role, provide technical support for large projects, operations and special events

Minimum Qualifications/Requirements: 

• 3-5 years of IT/IS or related experience
• A strong working knowledge of Windows OS, Windows Server, SQL, Python, Linux
• Working knowledge of WAN Devices, circuits, cabling and telephonic and/or communication technology
• Knowledge of commonly-used concepts, practices, and procedures within the desk-side and server environments
• Must be self-motivated, capable of troubleshooting, and possess the ability to work reliably and responsibly both independently and in a team environment
• Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
• Ability to work under stressful conditions and time constraints
• Ability and willingness to work off-hours, on-call and on weekends as necessary
• Must have clean driving record with no prior alcohol related charges, be able to provide a current DMV record
• Travel as required up to 25%