Required Skills
Skill Type
Skill Name
CertificationEducationLicenseOtherSkill
Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience.
CertificationEducationLicenseOtherSkill
10+ years of demonstrated business analysis experience in complex IT or technology environments
CertificationEducationLicenseOtherSkill
Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills
CertificationEducationLicenseOtherSkill
Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
CertificationEducationLicenseOtherSkill
Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
CertificationEducationLicenseOtherSkill
Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
Preferred Skills
Skill Type
Skill Name
CertificationEducationLicenseOtherSkill
CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.
CertificationEducationLicenseOtherSkill
Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
CertificationEducationLicenseOtherSkill
Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
CertificationEducationLicenseOtherSkill
Experience with SharePoint-based documentation repositories and governance.
CertificationEducationLicenseOtherSkill
Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
CertificationEducationLicenseOtherSkill
Government or other highly regulated environment experience.