IT Service Desk Engineer

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IT Service Desk Engineer

Los Angeles Dodgers - Senior

Los Angeles · CA

Technical Support/Help Desk · Computer Information Systems · Technology

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In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

The Los Angeles Dodgers currently have a job opportunity for an IT Service Desk Engineer. Following you will find a brief description of the job and application process. For additional information, please contact [email protected].

Title: IT Service Desk Engineer

Department: Information Technology

Status: Full-Time/Non-Union

Pay Rate: $38-$43

FLSA: Non-Exempt

Reports to: Service Desk Manager, IT

Location: Los Angeles, California

• Compensation rates vary based on job-related factors, including experience, job skills, education, and training.

Job Summary

The Los Angeles Dodgers Information Technology Department seeks a skilled IT Service Desk Engineer responsible for managing endpoint device procedures, security, process improvements, and coordination of service desk tools for the Los Angeles Dodgers and related Affiliates. Requiring years of IT endpoint management experience and proficiency with MDM/RMM tools.

Essential Duties/Responsibilities:

• Managing MDM/RMM tool platforms (MS Intune, NinjaOne, Iru Kandji)
• Managing Service Desk SaaS (FreshService, Absolute Computrace, Zoom)
• Develop and maintain advanced automation using PowerShell and Bash to handle provisioning, configuration management, patching, remediation, and reporting at enterprise scale
• Deploy and configure Windows, macOS and mobile devices using MDM
• Design, deploy, and maintain endpoint configurations, compliance policies, application deployments, and security baselines for Windows 11, MacOS, and iOS devices
• Create and maintain MDM/RMM device policies
• Deploy Operating System and 3rd party software updates
• Enforce security policies such encryption, anti-virus and compliance
• Automate repetitive tasks using scripts
• Collaborate with Security, Infrastructure and AppDev teams regularly
• Collaborate closely with Dodgers Information Security and Compliance, Technology Operations teams, and business stakeholders to define endpoint standards, drive configuration and patch compliance across endpoint platforms, and support audits involving endpoint platforms and systems
• Partner with other business and technology teams across the organization to deliver effective solutions

Supervisory Responsibilities

• This role will have no supervisory responsibilities

Basic Requirements/Qualifications:

Education

• Bachelor's degree in computer science, Computer Information Systems or a related field or equivalent combination of education and experience in a heavy customer focus position in an organization supporting more than 500 users

Work Experience

• 5+ years of IT Endpoint Management or System Administration experience

Knowledge, Skills & Abilities

• Strong familiarity with managing devices at scale
• Knowledge of M365 administration, Intune/Entra/Exchange
• Knowledge of Windows Autopilot and Microsoft Entra ID
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Ability to create and maintain high-quality documentation and provide training
• Extensive experience working with different operating systems including Windows 10, Windows 11, MacOS, iOS, Android and various hardware form factors, including desktops, laptops, tablets, and smartphones
• Experience implementing and managing using ITIL or similar framework

Physical, Environmental Demands

• Required to sit for long periods of time
• Lifting up to 30 lbs. on rare occasion

Current Los Angeles Dodgers employees should apply via the internal job board in UltiPro by following these prompts:

MENU > MYSELF > MY COMPANY > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW

LOS ANGELES DODGERS LLC is an equal opportunity employer.

LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. LOS ANGELES DODGERS LLC is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.

LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act requires that LOS ANGELES DODGERS LLC obtain documentation from every individual who is employed, which verifies their identity and authorizes their right to work in the United States.

LOS ANGELES DODGERS LLC is committed to the full inclusion of all qualified individuals. As part of this commitment, LOS ANGELES DODGERS LLC will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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