Position Information

Position Type	Staff Augmentation	Hours/Week	40
Billing Type	Hourly	Shift	Day
Projected Start Date	12/04/2026	Start Time	8:00 AM
Projected End Date/Duration	12 Months from projected start date	End Time	5:00 PM
Bid Limit Per Vendor	2	Number of Positions	1
Desired Career Level	Experienced Non-manager	Minimum Education Level	High School
Weekend	None

Position Location

Address	300C Outlet Pointe Blvd	City	Columbia
State	South Carolina	Zip	29210
Country	UNITED STATES

Requirements

Travel Required

No

Security Required

Yes

Onboarding Category

Security Comments
The selected candidate will have to complete the following onboarding screenings:
- 7 Year Background and Criminal History
- Credit Check
- MVR

The following are required for bid submission:

• Resume
• R2R
• Cover Letter
• Meets Work Location

Position Description

Please ensure you attach the SC Cover Sheet (attached), a valid Right to Represent, and the candidate's resume with full legal first name, and last name. Posting attachments should be named as AttachmentName_PostingID_LastName_FirstName. Ex: Resume_1234_Last_First, RTR_1234_Last_First, Coversheet_1234_Last_First

Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the Sub Vendor usage form.

The State of South Carolina is looking for a Quality Assurance Analyst - Project Lead
Why is this position open: Rebid for an incumbent.
Will close to submissions on Monday, November 9th, 2026, 5:00PM EST.
Interview Process: 1 Round of Onsite Interviews
Duration of the Contract: 12 Months
Possibility for Extension: Yes
Work Location: Fully Onsite
Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.


Scope of the project:
This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of software implementation within an internal business program area. Position will interface with the project manager, project sponsor, vendor and internal project staff. Will be responsible for recording problems and opening helpdesk tickets on the software vendor ticketing system. Will look for any areas where modifications or changes could be made to the software to meet or substantially improve the program area functionality. This position will assist the internal staff using the product in mapping a complex spreadsheet to the software data fields for the business functions and looking for opportunities to make improvements in internal processes and procedures as well as opportunities to improve the consumer satisfaction within the program area. This position will also work with subject matter experts with the program area to identify pain points within the software that may need to be addressed by modifications. This position will be working with software vendors and internal staff to recommend improvements to business processes, procedures and software functionality.

Daily Duties / Responsibilities:
" Business Process Software mapping
" Business Process Review, Propose business Process and procedure improvements
" Enterprise Software Review, Quality Assurance analysis
" Working with staff on resolving pain points with enterprise software functionality, daily reporting and tracking of helpdesk tickets
" Propose enterprise Software Improvements and modifications
" Liaison between agency project manager, software vendor, agency program area staff
" provide Presentations, documentation, correspondence, reports for use as software change orders and/or statements of work for modifications to software
" Provide documentation and training for any recommended changes to business processes

Required Skills (rank in order of Importance):
" 6+ Years of Experience as a Quality Analyst
" 3+ Years of State Government Experience
" 3+ Years of Experience with Emphasys
" 3+ Years of Experience with HDS
" 6+ Years of Experience with Data Mapping
" 6+ Years of Experience with Business Process Testing & Improvement
" 6+ Years of Experience with Process & Procedure Documentation
" 6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests Preferred Skills (rank in order of Importance):
" Experience with End User Support

Additional Skills
" Oral and written communication skills
" Interpersonal, consultative, presentation & Facilitation skills
" Analytical thinking and problem solving
" Detail oriented, accurate and Organized
" Knowledge of business structure
" Stakeholder analysis and reporting
" problem solving and attention to detail
" customer service and assessing customer support needs
" teamwork
" ability to learn new software/hardware and troubleshooting
" organization and documentation
" asset management
" identifying process improvements
" prioritizing and scheduling
" time management
" clear and concise email and reports
" work independently while following established procedures and guidelines
Required Education: High School Required Certifications: None

Required Skills

Skill Type
Skill Name
6+ Years of Experience as a Quality Analyst
3+ Years of State Government Experience
3+ Years of Experience with Emphasys
3+ Years of Experience with HDS
6+ Years of Experience with Data Mapping
6+ Years of Experience with Business Process Testing & Improvement
6+ Years of Experience with Process & Procedure Documentation
6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests

Preferred Skills

Skill Type
Skill Name
Experience with End User Support

Attachment:

provide Presentations, documentation, correspondence, reports for use as software change orders and/or statements of work for modifications to software Provide documentation and training for any recommended changes to business processes
Required Skills (rank in order of Importance): 6+ Years of Experience as a Quality Analyst 3+ Years of State Government Experience 3+ Years of Experience with Emphasys 3+ Years of Experience with HDS 6+ Years of Experience with Data Mapping 6+ Years of Experience with Business Process Testing & Improvement 6+ Years of Experience with Process & Procedure Documentation 6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests	Preferred Skills (rank in order of Importance): Experience with End User Support
Additional Skills Oral and written communication skills Interpersonal, consultative, presentation & Facilitation skills Analytical thinking and problem solving Detail oriented, accurate and Organized Knowledge of business structure Stakeholder analysis and reporting problem solving and attention to detail customer service and assessing customer support needs teamwork ability to learn new software/hardware and troubleshooting organization and documentation asset management identifying process improvements prioritizing and scheduling time management clear and concise email and reports work independently while following established procedures and guidelines
Required Education: High School	Required Certifications: None