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The South Carolina Department of Health & Human Services (SCDHHS) is looking for a dedicated Quality Assurance Analyst to join the Systems Applications Integration and Development team. This is a new position focused on system testing for the SC DHHS enrollment and eligibility systems, including document management and workflows. The role involves serving as a technical resource for agency projects related to Medicaid enrollment, eligibility, and claims processing. The candidate will use their expertise to evaluate proposed and implemented solutions and recommend improvements.
Location: Columbia, SC - Enjoy the vibrant city life and rich history of Columbia, the state capital of South Carolina. This fully onsite role offers the chance to work in a dynamic environment with a team dedicated to impactful healthcare projects.
Objectives to Be Fulfilled by Candidate:
- Develop test plans, QA and/or User Acceptance Testing processes, and test cases for product management and software development teams.
- Design and support user interface testing applications and regression testing software.
- Test software applications for reliability and stability.
- Implement testing programs to perform quality assurance on technical applications, including negative testing and usability.
- Perform Smoke test, System Integration Test, and End to End test on various systems/applications.
- Proactively identify issues and action items leading to possible solutions by planned due date or report impediments to finding a timely solution and coordinate with leadership and technical resources at all levels.
- Participate in projects to perform quality assessments that expose security flaws, reveal defects, and identify areas of optimization.
- Define, implement, and evangelize best practices, processes, and policies established internally and by applying industry best practices.
- Ensure projects adhere to software testing governance policies, best practices, and guidelines and recommend improvements.
- Maintain a database with product defects, user reviews, survey information, and functional improvements.
- Coordinate with product development teams and software engineers to recommend solutions to maximize performance and efficiency.
- Advise on best practices regarding industry standards. Maintain issues in defect database and participate in collaborative efforts to resolve and coordinate with leadership and technical resources at all levels.
- Perform reviews, walkthroughs, or inspections and adhere to established governance standards.
- Provide oversight/approval of vendor unit/system integrated test plans and test results.
- Provide guidance on the preparation/review of test plans and test scripts/scenarios.
- Preparation/review of test reports.
- Check progress against targets, report as necessary, and take action to resolve exceptions.
- Collaborate with internal stakeholders and technicians at all levels; document feedback and report testing outcomes to management. Work with architects, technicians, and management on project testing and complete assigned tasks in a timely fashion.
Required Skills:
- 5 years’ experience in Quality Assurance & Quality Control.
- 5 years translating business requirements or policy documentation into test cases and scenarios; building test cases and scenarios into test systems.
- 3 years’ experience in Sahi Pro/Selenium Automation Framework.
- Design and Develop Test Automation Scripts using Test Automation Guidelines.
- Working knowledge of ONE of the following: Spice, TPI, TMMI, CMMI OPF, OPD, and PPQA process areas.
- Direct hands-on experience with formal test design techniques like Equivalence Class Partitioning and Pairwise Analysis.
- Experience with test design tools like PICT or equivalent orthogonal-based tools.
Preferred Skills:
- 5 years large enterprise or e-business systems experience.
- 3 years Medicaid or healthcare experience; Deep knowledge of healthcare operations (preferably Medicaid), business processes.
- Experience with X.12 Standards and HIPPA EDI Transactions.
- Proficient in Atlassian tool suite including JIRA and Confluence.
- Prior experience working in a standard SDLC (waterfall methodology) & in an AGILE delivery.
Required Education:
Bachelor’s degree in a technical, business, or healthcare field. Or 5 years of equivalent experience in Quality Assurance.
Additional Skills/Duties:
- Superb written and oral communications skills, including the ability to write requirements and Use Cases. Very strong proficiency in English is required.
- Document and support development of test scenarios/cases and the execution of testing activities.
- Should be able to communicate and publish status reports of all open issues and gaps found during the test phase and articulate the details to the Development teams.