IT Research Business Systems Analyst

Responsibilities : Daily end user support and triage of highly complex system problems using incident management procedures and ticketing systems, extensive data analysis and system integrity reviews, gathering and documenting operational requirements from end users and key business stakeholders, organization and translation of requirements into functional specifications that can be coordinated with development resources, executing above activities within established Software Development Life Cycle procedures that cover system design/documentation, knowledge management, fixes, enhancements, and upgrades, as well as performing related activities for new implementations and functionality. The Business Systems Analyst works with the entire Enterprise Applications Team to ensure successful implementation of software maintenance, new implementations, and support of all financial and administrative systems under the direction of the Research Admin System Manager, leveraging advanced knowledge and working with stakeholders in a predominantly independent fashion.

Software Guidance & Assistance, Inc., (SGA), is searching for an IT Research Business Systems Analyst for a Contract assignment with one of our premier Healthcare clients in San Francisco, CA.

Responsibilities :

• Daily end user support and triage of highly complex system problems using incident management procedures and ticketing systems, extensive data analysis and system integrity reviews, gathering and documenting operational requirements from end users and key business stakeholders, organization and translation of requirements into functional specifications that can be coordinated with development resources, executing above activities within established Software Development Life Cycle procedures that cover system design/documentation, knowledge management, fixes, enhancements, and upgrades, as well as performing related activities for new implementations and functionality.
• Support and expertise covers a wide-array of applications/services involving a core of PeopleSoft modules for Grants, Contracts, Projects, Billing, Accounts Receivable, Accounts Payable, and General Ledger, as well as related applications/integrations that support research and functionalities applied to other areas as well (e.g. Student AR and Sundry Billing). Incumbent is responsible for creating training materials for system support and change management, and will collaborate on and often lead cross-functional teams to solve highly complex business or systems issues.
• The Business Systems Analyst works with the entire Enterprise Applications Team to ensure successful implementation of software maintenance, new implementations, and support of all financial and administrative systems under the direction of the Research Admin System Manager, leveraging advanced knowledge and working with stakeholders in a predominantly independent fashion. The supported modules and business processes are subject to change due to organizational needs, and responsibilities may be realigned when the need arises.

Required Skills:

• 5+ years of experience in function/technical support of enterprise software, such as PeopleSoft Grants, Contracts, Projects, Billing and AR modules.
• Oracle Cloud Grants, Projects and AR implementation and support Functional experience
• Knowledge of database table structures, functions, processes, integration and design components. High proficiency in SQL, query creation, data extraction/organization and analysis.
• 5+ years of experience in an organization comparable to the firm in terms of budget, size, complexity, scope of operation, and accounting systems.
• Advanced knowledge and utilization of application design, functional/technical documentation requirements, and testing methodologies.
• Demonstrated ability to gather, synthesize, and prioritize highly complex end-user requirements. Able to effectively translate, summarize, and present requirements for technical and non-technical audiences. Experience working with developers (both in-house and third party vendors).
• Demonstrated understanding of technical change management procedures in supporting enterprise software.
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate business and technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.
• Demonstrates problem solving skills.
• Demonstrated ability to work with others from diverse backgrounds.
• Minimum 5+ years of related experience

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SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

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