IT Helpdesk Manager
Salary
$44,000.00 - $50,000.00 Annually
Location
700 University Avenue, Monroe, LA, LA
Job Type
Full-Time
Job Number
01801
Division
Business Affairs
Department
Information Technology
Opening Date
11/03/2026
Control Number
9055
Job Summary
The IT Helpdesk Manager will be in charge of day-to-day support and operation of the IT Helpdesk.
Duties and Responsibilities
- Manage technology deployment and coordination of new computer & printer purchases.
- Manage IT Helpdesk including staffing, scheduling, and training of all helpdesk student workers and call center student workers.
- Monitor the helpdesk ticketing system and provide Tier 2 support as needed.
- Maintains contact with all academic departments to ensure that their computer-based needs are met. Work with the departments on computer updates as needed.
- Deploys software images for new PCs and Apple computers using our imaging platform.
- Coordinates all software installations and support with faculty members who have specific software requirements.
- Coordinates any warranty or repair requests from Dell and Apple. Required to maintain a current Dell Certified System Expert status to perform authorized warranty repairs on Dell equipment.
- Monitors and evaluates end user systems for performance using technical skills attained through training and experience.
- Responsible for planning and implementation of helpdesk management policies.
- Supervises student workers and call center employees.
- Other duties as required.
Minimum Qualifications
- Must have bachelor's degree or 2 years of real-world field experience in technical based background.
- Experience in Microsoft products - Windows 11, Windows Server, MS Office; lab imaging software; Apple OS platform knowledge preferred.
- Experience with Active Directory and remote management software preferred.
Supplemental Information
Working Conditions
Primarily indoors - within offices, classrooms, labs.
Physical Requirements
Some physical requirements related to movement and assembly of computers.
Direct Reports
Student workers from helpdesk and call center.
Employees are eligible for a full benefits package (health, dental, vision, life, retirement, leave, etc.) ULM offers a wide range of employee benefits. Read here for more information regarding benefits.
Employer University of Louisiana Monroe
Address 700 University Avenue
Monroe, Louisiana, 71209
Phone 318-342-5140
Website http://www.ulm.edu