IT Field Services Engineer

Yantran LLC

Greensboro, NC

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JOB DETAILS

SKILLS

Automation, CompTIA A+, CompTIA Network+, CompTIA Security+, Enterprise Endpoint, Healthcare, Hospital, Identify Issues, Information Technology & Information Systems, Maintain Compliance, Metrics, OLE (fka Object Linking and Embedding), On Site Support, R Programming Language, Reporting Skills, Root Cause Analysis, Service Level Agreement (SLA), Software Patches, Technical Support

LOCATION

Greensboro, NC

POSTED

30+ days ago

R ole: IT Field Services Engineer
Location: Greensboro, NC
Provides hands-on, onsite remediation support for endpoints and devices that cannot be remediated through remote tools or that experience issues after patching or hardening changes. Ensures remediation and compliance outcomes are achieved even when automation is not possible.
Essential functions
Perform onsite patching, recovery, and repair for endpoints and devices that cannot be remediated remotely.
Resolve post-change failures including boot issues, application failures, connectivity issues, and performance degradation; restore devices to operational state.
Support hands-on updates for specialized devices, video teleconferencing endpoints, and other assets requiring physical access.
Capture remediation evidence and device outcomes to support Qualys closure validation and program reporting.
Provide accurate reporting inputs on completion counts, repeat failures, and turnaround time to support metrics and service level agreement reporting.
Identify recurring patterns and escalate systemic issues for root cause analysis and permanent fixes.
Required qualifications
Three or more years of direct, hands-on field services experience supporting enterprise endpoints and peripheral troubleshooting.
Strong diagnostic and repair skills with the ability to work independently in customer environments.
Preferred qualifications
Hospital information technology experience strongly preferred; broader healthcare experience preferred.
Certifications highly desirable: CompTIA A+, CompTIA Network+, CompTIA Security+, or equivalent.
Work schedule expectations
Flexibility to support onsite work during maintenance windows and urgent remediation events as needed.
“*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at
***
.”

IT Field Services Engineer

Yantran LLC

Greensboro, NC

About the Company

Yantran LLC

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