IT Desktop Support Technician in Foster City

Pay range - $30 to $47.10/hr

Onsite in Foster City, CA | 5 days in office

IT Desktop Support Technician 

As a member of the Client Services team, an IT Desktop Support Technician will provide IT support to all end users. In this position, staff will be tasked with fielding all incoming support requests, prioritizing and assigning requests to the appropriate party as needed, and ensuring that requests are addressed in a timely manner. The person in this position will be part of a team that staffs our onsite support team that services for our end users.

Responsibilities:

• Provide onsite support 5 days a week
• Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow Service Desk tickets
• Manage, work, and track tickets in Zoox ticketing systems
• Manage escalations to other IT staff
• Identify and report support trends
• Create, manage, and troubleshoot accounts and access via Active Directory

Qualifications:

• 1-3 years of experience in a similar IT Support role
• Analytical and problem-solving skills to troubleshoot and diagnose issues
• Demonstrated written communication skills to create useful support logs
• Time management skills to provide updates and fixes within a promised time frame
• Multitasking skills to assist multiple employees at once
• Observational skills to recognize warning signs that indicate potential problems
• Customer service skills to interact professionally and positively with employees and coworkers
• High-level knowledge of commonly used software, hardware, and applications
• Experience with Active Directory, Google Workspace products, or similar platforms
• Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS)
• Windows, Ubuntu, and macOS troubleshooting experience preferred
• Experience with Jira/ServiceNow / Confluence or similar ticketing and wiki services preferred