IT Business Analyst

Build knowledge of Manufacturing and Supply Chain processes: Work Orders, Procurement, Inventory, Planning. Blended delivery models: projects, enhancements, and SLA-driven support.

JOB DESCRIPTION

Core Responsibilities:

• Requirements & Solution Support
• Gather and document business requirements through stakeholder engagement
• Translate requirements into functional specifications and user stories
• Assist in identifying solution options aligned to business needs
• Support senior analysts in solution design and delivery
  
• Manufacturing & Supply Chain Support
• Build knowledge of Manufacturing and Supply Chain processes:
• Work Orders, Procurement, Inventory, Planning
• Assist in troubleshooting transactional issues
• Support analysis of upstream and downstream process impacts
• Incident & Issue Support
• Investigate production issues and gather relevant details
• Perform initial analysis and support root cause identification
• Coordinate with senior analysts, developers, and vendors for resolution
• Document issues, findings, and resolutions
• Enhancements Delivery
• Support enhancement lifecycle from intake through deployment
• Assist with discovery sessions and documentation of business needs
• Help document process improvements and proposed solutions
• Support prioritization and tracking of enhancement requests
• Implementations & Projects
• Support requirements gathering, testing, and deployment activities
• Assist with system configurations and validation testing
• Participate in global ERP rollouts and site implementations
• Provide support during go-live and hypercare
• Testing & Quality Assurance
• Develop and execute test scripts for UAT and system testing
• Document test results and track defects
• Support defect triage and resolution activities
• Maintain test documentation and artifacts
• Stakeholder Collaboration
• Communicate with business and IT stakeholders to clarify requirements
• Provide status updates on assigned work
• Escalate risks, issues, or blockers as needed
• Build relationships across teams and functions
• Documentation & Standards
• Create and maintain documentation including:
• Requirements, test scripts, process flows, and user guides
• Follow established team standards for documentation and delivery
• Ensure accuracy and completeness of work
• 
  
  Operating Environment:
  
  • Blended delivery models: projects, enhancements, and SLA-driven support
  • Tools: Oracle Fusion ERP, SolarWinds Samanage, Smartsheet, Visio
  • Fast-paced environment with multiple concurrent priorities
  • Collaboration with global stakeholders and cross-functional teams
  
  Requirements:
  
  • Bachelor's degree in Business, IT, Computer Science, or related field
    
  • 2-5 years experience as a Business Analyst, Business Systems Analyst, or Systems Analyst
    
  • Experience supporting ERP systems or enterprise applications
    
  • Experience working with cross-functional teams
    
  • Understanding of SDLC concepts and project delivery
    
  • Strong analytical, documentation, and communication skills
    
  • Ability to manage multiple tasks and meet deadlines
    
  • Some travel may be required
    
  
  Preferred Qualifications:
  
  • Experience with Oracle Fusion or similar ERP systems
    
  • Exposure to Manufacturing or Supply Chain processes
    
  • Experience working in Waterfall / Agile or hybrid delivery environments
    
  • Exposure to global implementations or support environments
    
  • Experience with:
    
    • System testing and documentation
      
    • Reporting tools (OTBI, Tableau, etc.)
      
  
  Knowledge, Skills, and Abilities:
  
  • Strong attention to detail and organization
  • Ability to analyze problems and support solution development
  • Effective written and verbal communication
  • Ability to work collaboratively within a team
  • Willingness to learn and develop domain expertise
  • Ability to follow processes and standards
  
  Success in this Role:
  
  • Delivers assigned work accurately and on time
  • Produces clear and complete documentation
  • Supports issues resolution effectively
  • Builds functional and system knowledge over time
  • Contributes positively to team delivery and collaboration
  • Demonstrates growth toward increased ownership