Highlights
Requirements: We are looking for someone with diverse skills and background with PEGA Support to carry out broad range of operational activities ranging from troubleshooting, performance tuning, high availability, monitoring and capacity management. Strive to improve production environment stability by working with others to set up, maintain and monitor databases/applications, while meeting availability targets.
Numbers & Facts
| Location | Toronto, ON |
| Industry | Management Consulting Services |
| Salary | $30.43–$34.07 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Description
Our client, a Bankingcompany, is looking for a IT Analyst IV - Technical Support for their Toronto, ON/Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Support applications and database infrastructure by meeting or exceeding standards and service levels while minimizing operational risk.
- Partner closely with stakeholders to improve production environment stability.
- Actively involved on all aspects of support and application issue resolution: identify, assess, recommend, escalate, resolve, report, document and communicate.
- Strong focus on problem determination including data gathering and analysis.
- May develop scripts using appropriate tools to automate, address gaps, simplify or enhance the application/system or environment.
- Provide quality service and solutions consistent with objectives and client requirements.
- Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality and operations.
- Identify, address application/ data issues, cross-capability and cross-release issues that affect application and database integrity.
- Provide expertise to other functional areas (technology, trends and processes).
- Follow change management procedures. ensure proper testing, sign-off, monitoring.
- Participate in disaster recovery planning (Define, Review, Test).
- Strive to improve production environment stability by working with others to set up, maintain and monitor databases/applications, while meeting availability targets.
- Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
Requirements:
- We are looking for someone with diverse skills and background with PEGA Support to carry out broad range of operational activities ranging from troubleshooting, performance tuning, high availability, monitoring and capacity management.
- Meaningful work is fueled by meaningful performance and career development conversations with your manager.
- Must-have hard skills:
- 8+ years application support experience with PEGA
- Good understanding of cloud infrastructure (Azure is preferred) and microservices.
- Scripting and automation experience with PowerShell, Python, JavaScript or other scripting languages.
- Strong understanding of SQL
- Soft skills:
- Strong communication skills – written and verbal
- Strong problem-solving skills
- Strong analytical skills
- Nice-To-Have
- PEGA certifications
- Banking or financial institution experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.