International Restaurant Excellence & Training Manager

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Develops, coordinates, and implements procedures, training guides and operational standards for assigned restaurant tests within countries and/or regions; system rollouts of new products, technologies, equipment, and small-wares (e.g., Field Communications, menu pricing, procedure changes, etc.)
• Partners with the International Operations Management team to determine training needs, review, critique, and modify operations procedures guides and job aids.
• Analyzes operational and development opportunities and develops strategic international solutions that support the licensees.
• Develops education sessions by providing training materials and in-person/online classroom instruction and evaluates training effectiveness and provides feedback to the appropriate departments and/or individuals.
• Design training strategy plans that meet established timelines and budget parameters.
• Oversees the mandated management training process for new franchisees.
• Works with Franchise Business Consultants and Franchisees to certify training restaurant locations.
• Coordinates and manages new restaurant opening support for new market entry. This includes both in-person support and managing support teams.
• Ensures International licensees maintain current and approved Operations Manuals, training guides, and job aids (where applicable, provides translated material)
• Coordinate training requests and, in some cases, lead training for new franchisee onboarding and new restaurant openings.
• Participate and engage in discovery days with potential franchisees.
• Consistently exercises independent judgment and discretion in matters of significance
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately three (3) to five (5) years of any combination of experience and/or education that demonstrates a commanding knowledge of training or multi-unit supervision
• BA/BS Degree preferred
• Must have a valid Driver’s License and an acceptable DMV report
• Must have a valid Passport or be able to obtain one
• Must have outstanding interpersonal relationship building and employee coaching skills
• Must have excellent written and oral communication skills and the ability to communicate effectively with all levels of internal and external customers and management
• Must have advanced knowledge of Microsoft Office programs including (Word/Excel/PowerPoint)
• Field training experience in a retail/restaurant organization preferred
• Bi-lingual English and Spanish speaking preferred
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information

WORK ENVIRONMENT

• Restaurant, field and corporate environments, fast paced, high volume of activity and a deadline driven environment

PHYSICAL DEMANDS

• Sitting for extended periods of time, using telephone, typing and/or operating a computer and/or mouse
• Frequent international travel is required up to three weeks at a time – 30%