Intermediate AV/VTC Specialist

Position Summary

Key Responsibilities

• Support daily operations, monitoring, and troubleshooting of enterprise AV/VTC systems across conference rooms and facilities.
• Assist with VTC endpoint, codec, DSP, and control system configuration and maintenance.
• Support Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence video conferencing and collaboration platforms.
• Coordinate connections between multiple locations; monitor audio/video quality; resolve connectivity and interoperability issues.
• Support live and virtual event production, including operating production equipment and assisting with recording/streaming.
• Assist with preventive/corrective maintenance, firmware updates, and lifecycle management activities.
• Document maintenance actions and system performance per established procedures.

Minimum Qualifications

• Minimum 6 years of experience supporting an environment similar to EEOC's.

General Requirements (All Positions)

• Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
• This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
• Acceptable command of the English language.
• Subject to Contractor-funded training of at least 40 hours/year in core competencies.