Integrations Technical Specialist

This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793. Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Our client, a technology company, is looking to hire an Integrations Technical Specialist in Remote.

Apply today for consideration!

Job Title: Integrations Technical Specialist
Location: Remote 
Duration: Contract – 12 months
Pay Rate Range: $34 - $49 per hour (DOE)

Responsibilities:

• Own technical triage for partner integration requests, investigating API errors, data discrepancies, configuration issues, onboarding blockers, and integration runtime behavior.
• Analyze support volume, API usage, partner behavior, and operational data using SQL, dashboards, and reporting to identify trends and recurring issues.
• Support partners through onboarding, launch readiness, and ongoing operations, including live troubleshooting and coordination across Product, Engineering, Data, and Support teams.
• Develop reusable diagnostic queries, dashboards, playbooks, documentation, and self-service resources to reduce repeat issues and improve resolution times.
• Translate technical findings into product, engineering, automation, and process improvement recommendations that improve integration reliability and partner experience.

Requirements:

• 2+ years of experience in API integrations, technical partner support, implementation, solutions engineering, or a similar technical operations role.
• Hands-on experience troubleshooting APIs, data flows, webhooks, configuration changes, and integration behavior.
• SQL or comparable query experience, with the ability to analyze datasets and use dashboards or BI tools to identify trends and quantify impact.
• Experience with tools such as Jira, GitHub, API clients, ticketing systems, or AI tools such as Claude.

#LI-RP5
#RTA
#RTA-zrFor workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.