Benefits:- Employee discounts
- 401(k) matching
- Competitive salary
- Opportunity for advancement
- Training & development
About the Role:HBH Wellness in Baltimore, MD is looking for a motivated and compassionate Intake Office Coordinator to be the welcoming first point of contact for clients on their wellness journey. This is a vital role that keeps our office running smoothly while ensuring every client feels supported from the very first interaction. If you thrive in a fast-paced healthcare environment and love making a difference, we want to hear from you!
Responsibilities:- Manage the client intake process, including collecting and verifying patient information and documentation
- Schedule and confirm appointments, coordinating with clinical staff to maintain an efficient calendar
- Serve as the primary point of contact for incoming calls, emails, and walk-in inquiries
- Verify insurance eligibility and assist clients with benefit and coverage questions
- Maintain accurate and up-to-date client records in the electronic health record (EHR) system
- Ensure compliance with HIPAA regulations and confidentiality standards
- Collaborate with clinical and administrative teams to streamline office workflows
Requirements:- 1-2 years of experience in a medical office, behavioral health, or healthcare administrative role
- Familiarity with insurance verification, prior authorizations, and medical billing basics
- Proficiency with EHR/EMR systems and standard office software (Microsoft Office, Google Workspace)
- Strong interpersonal and communication skills with a client-centered approach
- Ability to multitask and prioritize in a high-volume, fast-paced environment
- Knowledge of HIPAA compliance and patient confidentiality requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
About Us:HBH Wellness is a trusted behavioral health and wellness provider serving the Baltimore, MD community with a commitment to compassionate, high-quality care. Our clients choose us because we meet them where they are — offering personalized support that fosters real, lasting wellness. Our team members love working here because of our collaborative culture, meaningful mission, and dedication to both client and employee well-being.