Insurance Verification Supervisor

Baylor Scott & White Institute for Rehabilitation - Outpatient Rehab

Dallas, Texas

Insurance Verification Supervisor

Full Time / Monday-Friday

Department Hours: 7:00am-7:00pm
Rotating Shifts will be 8 hours

Supervise the day to day job functions of the Insurance Verification team and collaborate with other department leadership and teams to achieve the best streamlined processes to impact our patients in a positive way. 

  Compensation depends upon candidate’s years of experience and internal equity. 

• Recruit, hire, train, integrate and develop department employees in conjunction with Company objectives and the Select Medical Way.
• Assist the CBO Director in developing, counseling, and coaching the team. Responsible for giving continual feedback to employees both inside and outside of the formal feedback processes.
• Manage the team’s workflow and provide expertise, guidance, and leadership for the employees.
• Oversee daily and monthly reporting of productivity and other key metrics for team members within assigned job functions. Responsible for understanding any and all performance targets and communicating, educating, and motivating the team to achieve those targets. 

• Maintain knowledge of all functions and processes within the Insurance Verification and Website Coordinator Teams. Communicate and train team members on procedures and policies set by CBO Supervisor, Manager, Director and Sr. VP Patient Accounting.
• Assist with completing insurance verification requests as needed.
• Liaison between team members and management for policy, procedures, and processing issues/inquiries. Represent job function in monthly meetings.
• Ensure appropriate rules and regulations are followed with regard to insurance verification. Work directly with Central Business Office and Directors of Admissions to identify and resolve specific contract/benefit issues.
• Ensure compliance of procedures for data integrity, continuous cash flow and improved customer service in relation to HIPAA compliance.
• Performs other duties or special projects as assigned.

Minimum Qualifications

• HS diploma or GED is required
• Insurance Experience - minimum of 2 years is required

Preferred Experience

• • Bachelor’s degree in Business Administration or accounting OR equivalent combination of experience and education.
  • Previous team leadership experience.
  • Computer Skills
    • Microsoft Office: Outlook, Word, and Excel.
    • Ability to work with multiple programs simultaneously.
  • Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.
  • Professional Skills:
    • Accuracy and attention to Detail
    • Organized
    • Good time management skills in order to meet deadlines.
    • Ability to multitask
    • Ability to work independently and as part of team to reach a mutually established goals.
  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

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