Insurance Follow Up Representative

Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we're looking to add individuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you're supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

Why You Should Apply:

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

For prompt communication, we encourage applicants to opt into texting during the application process.

The Position: We are looking for an Insurance Authorization Representative to join our team!

Summary: The Insurance Follow-Up Representative is responsible for achieving follow-up success by proactively managing insurance accounts, resolving outstanding authorizations, and ensuring timely and accurate account updates to support departmental goals and patient satisfaction.

Education and Experience:

• High School Diploma required

Overview:

The Insurance Authorization Representative will report to the Pre-Authorization Manager and will be responsible for working a set number of claims each day. Claim type may vary from verification to pre-authorization. Below are some key functions and skills for this opportunity:

• Meets daily production requirements
• Contacts insurance plans to determine the status of prior authorization requests
• Understands the verification and submission process
• Ensures accounts are accurately updated and documented as they are worked
• Updates patient information within applicable databases and systems
• Maintains compliance with all company policies, procedures, and regulatory requirements
• Achieves expected performance results by producing quality work that meets departmental guidelines and metrics
• Performs other duties as assigned

Job Knowledge and Requirements:

• Basic computer skills including but not limited to data entry, email, and internet
• Ability to communicate telephonically
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented and organized
• Ability to meet multiple competing deadlines
• Excellent customer service skills