Insurance Assistance Program Support
Excelraise, LLC
- Nashville, TN
- 4 days ago
- $22–$25 Per Hour
- Contractor
Highlights
The IAP Support Specialist serves as a critical liaison among Ryan White field case managers, TDH partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations. This position provides real-time technical assistance and customer support related to IAP enrollment and participation, while helping identify trends, resolve complex cases, and promote consistency across statewide program operations.
Numbers & Facts
| Location | Nashville, TN |
| Job Type | Contractor |
| Industry | Computer/IT Services |
| Salary | $22–$25 Per Hour |
| Headquarters | Englewood, CO, US |
| Website | http://www.excelraise.com |
Description
***This is Hybrid Job***In-Office on Mondays***
The IAP Support Specialist serves as a resource to ensure operational excellence for the Tennessee Department of Health Ryan White Part B (RWPB) AIDS Drug Assistance Program (ADAP), which is comprised of the Insurance Assistance Program (IAP) and the HIV Drug Assistance Program (HDAP). HDAP is managed internally by the Tennessee Department of Health (TDH), while IAP is administered through a third-party vendor. The overarching goal of this position is to improve the health and well-being of low-income Tennesseans living with HIV by ensuring year-round, uninterrupted access to HIV medications for all program enrollees. The IAP Support Specialist serves as a critical liaison among Ryan White field case managers, TDH partners, healthcare providers, and program vendors to facilitate enrollment, resolve issues, improve communications, and support efficient program operations. This position provides real-time technical assistance and customer support related to IAP enrollment and participation, while helping identify trends, resolve complex cases, and promote consistency across statewide program operations.
Job Responsibilities
- Served as the primary point of contact for Ryan White field case managers, providing guidance on Insurance Assistance Program (IAP) and ADAP enrollment, eligibility, renewals, policies, and documentation while resolving client access barriers to insurance coverage and HIV medications.
- Collaborated with Tennessee Department of Health partners, healthcare providers, vendors, and field case managers to resolve complex operational and client-specific issues, ensuring continuity of care, regulatory compliance, and confidentiality.
- Managed high-volume communications, documented client interactions, coordinated cross-functional case resolutions, and delivered responsive customer service while communicating program updates and procedural changes.
- Supported quality assurance, workflow monitoring, data validation, and process improvement initiatives by identifying trends, recommending operational enhancements, and participating in training and collaborative program activities.
Qualifications
- Bachelor’s degree or Master’s degree in Health Administration, Public Health, Healthcare Management, or a closely related field.
- Minimum of four (4) years of front-facing customer services experience, preferably in healthcare, public health, health insurance, or health administration setting.
- Experience working in a health administration environment with demonstrated knowledge of healthcare operations, processes, and client service delivery.
- Proven ability to thoroughly document client interactions, research issues, conduct appropriate follow-up, and bring issues to resolution in a timely manner.
- Strong problem-solving skills with the ability to analyze complex situations, identify solutions, and coordinate resolution among multiple priorities while maintaining a high level of accuracy and attention to detail.
- Ability to work effectively in a moderately-paced environment while managing multiple tasks and maintaining a high level of accuracy and attention to detail.
- Demonstrated ability to adapt quickly to changing procedures, priorities, and program requirements.
- Excellent verbal and written communication skills, with the ability to communicate professionally with case managers, healthcare professionals, Tennessee Dept of Health staff, vendors, and community partners.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office applications and experience working with databases, case management systems, or other electronic information systems, simultaneously.
- Ability to maintain confidentiality and comply with all the applicable HIPAA, Ryan White Program, and organizational requirements.
- Experience supporting Ryan White HIV/AIDS Program services, AIDS Drug Assistance Programs (ADAP), health insurance enrollment, or benefits coordination.
- Knowledge of HIV care systems, medication access programs, and healthcare coverage options.
- Experience providing technical assistance and support to case managers, healthcare providers, or public health partners.
- Experience working with state or federally funded healthcare programs.
About Company
Excelraise is a leader in consulting and technology. We help enterprises transform and thrive in a changing world through strategic consulting and operational leadership. At Excelraise, we outperform the competition and stay ahead of the innovation curve.
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